Group Sales Agent

Sunwing Vacations Group; Golden Horseshoe; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading vacation company is seeking a Group Sales Agent in Golden Horseshoe, ON. This role involves generating new sales, enhancing customer loyalty, and providing excellent service. Ideal candidates will have strong communication skills and customer service experience. Join a passionate team dedicated to making vacation dreams come true.

Benefits

RRSP Matching Program

Growth opportunities

Free Parking

Collaborative workspace

Subsidized meals

Qualifications

• Up to 1 year in customer service or related experience.
• Detail-oriented, organized, and capable of multi-tasking.

Responsibilities

• Respond to incoming calls and assist with product and service inquiries.
• Upsell and cross-sell on each call.
• Maintain product knowledge and participate in ongoing training.

Skills

Communication

Problem-Solving

Multi-tasking

Education

TICO Certification

Tools

MS Office

Job description

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity :

Under Sunwing Vacations , we are looking for a Group Sales Agent to join us in making vacation dreams come true. As the Group Sales Agent , you will be responsible for generating new sales, maximizing margins, maintaining the quality of files, and growing customer loyalty through service excellence. Professional, helpful, and friendly communications with customers is required, both written and by phone. Apply now and have your career soar to new heights - under our wing! The position reports to the Group Sales Supervisor and will be located in Toronto, ON .

What You’ll Do :

• Respond to incoming calls and assist with product and service inquiries
• Upsell and cross-sell on each call, using the key product and promotional information provided
• Sell optional extras such as group seating, Elite Plus, excursions, gift certificates, and insurance
• Respond to incoming emails pertaining to group rate requests in a professional, timely manner
• Fill in for Group Sales Representative absences as directed by Supervisor
• Maintain product knowledge and participate in ongoing training
• Other duties as assigned

What You’ll Need :

• Up to 1 year in customer service or related experience
• Excellent communication skills and enjoys working directly with customers
• Detail-oriented, organized, and capable of multi-tasking
• Demonstrates initiative with problem-solving and decision-making skills
• Ability to work well under pressure, be flexible, reliable & prioritize workload
• Experience with MS Office (email, Word, Excel)
• Knowledge of Soft Voyage TTS is an asset.
• TICO certification is required when the position is offered.

What We Offer :

• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives

We thank all who apply; however, only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma-informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [e-mail]

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Sales Agent • Golden Horseshoe, ON, Canada