Group Product Manager: Surveillance

T-Net British Columbia; Vancouver; On-site; CAD 145,000 - 170,000; Full time

Job summary

A technology solutions provider in Vancouver seeks a Group Product Manager to lead the e-Comms Surveillance product portfolio. The ideal candidate will have over 5 years of experience in product management, particularly in SaaS environments. This role requires strong leadership skills and the ability to work with cross-functional teams to drive innovation and deliver impactful products. Competitive compensation, benefits, and a supportive work culture are included.

Benefits

Comprehensive health benefits

Corporate bonuses

RRSP contribution matching

Qualifications

• 5+ years of senior product management experience in SaaS or compliance tech.
• Experience delivering customer-facing features underpinned by AI.
• Strong product discovery experience needed.

Responsibilities

• Understand product group fit within wider product line.
• Define product vision and roadmap in line with strategy.
• Work with cross-functional teams to develop AI-enabled features.
• Manage full-cycle product including market assessment and strategy.
• Lead team and promote an inclusive culture.

Skills

Product management

Cross-functional collaboration

Customer communication

Agile development

Problem-solving

Job description

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your Role

Global Relay requires a product management leader to drive significant new capabilities for our e-Comms Surveillance product portfolio. The Group Product Manager (GPM) assumes product ownership of several critical experiences and is responsible for managing and evangelizing their product strategy, driving product innovation and excellence within their teams, working with clients and internal business stakeholders to discover, define and develop differentiating customer-led products and capabilities.

This role will focus largely on expanding our e-Comms Surveillance product offering; enabling capabilities for compliance teams by unlocking the power of AI and machine learning models. A highly visible role, requiring a seasoned product leader, your success will be determined by your ability to work across a matrix environment, to define and deliver impactful and value-adding capabilities to our enterprise clients.

GPM's are also responsible for leading a number of Technical Product Managers (TPM's), defining the strategic roadmap and representing this to the business. GPM's set the direction for the team and ensure that a culture of personal growth, safety, and respect persists.

Your Responsibilities

• Take responsibility for understanding how your product group fits within the wider product line to ensure business value and customer needs are delivered.
• Define the product vision, outcomes, and roadmap for their product group in line with the organizational strategy and big-bets.
• Work with your partners within data science, design, engineering, sales, marketing, and customer success to discover, define and develop best-in-class AI-enabled product features and experiences.
• Understand and apply new trends and competitive best practices into their product roadmap and requirements to drive market differentiation.
• Communicate the business and customer value of your product roadmap, building consensus across multiple departments.
• Responsible for the full-cycle management of their product group; including assessing the market, creating product strategy, vision, and roadmap, planning releases, and ensuring successful launch.
• Develop appropriate tracking and reporting to analyze product performance post-launch to evaluate future development opportunities.
• Facilitate collaboration and alignment between cross-functional teams including other product teams, sales, marketing, customer success, design, and engineering.
• Collaborate effectively with Architects, and Engineering to break work down into small increments that can be released to market.
• Coordinate and drive as required the resolution of cross-product and business dependencies to ensure the successful launch of your product.
• Manage the product lifecycle, including successful launches and end-of-life activities.
• Where needed, be able to document/define models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts.
• Support marketing, sales, and support through leading the development of go-to-marketing strategies and the maintenance of various technical marketing collateral.
• Proactively lead your product team, promoting an inclusive and supportive culture, mentoring, and supporting your team in their development.

About You

• 5+ years of demonstrable senior product management experience leading teams ideally for a SaaS, enterprise software, or compliance technology company.
• 8+ years of product management experience, with direct responsibility for delivering customer-facing features from scratch, underpinned by microservices and AI machine learning.
• Able to effectively interface with customers and communicate effectively with senior stakeholders at all levels of an organization.
• Experienced working with cross-functional teams that include product, engineering, design, sales, and commercial staff.
• Strong product discovery capabilities, demonstrating experience in soliciting customer needs, business analysis, workflow design, domain modeling, use case modeling, and documentation.
• Strong collaboration and problem-solving skills along with excellent verbal and written communication skills.
• Experience working in a Lean/Agile development environment. Strong technical background and evidence of working within a regulated environment is desired.
• Passionate about developing people, mentoring, and coaching to support personal growth, encouraging diversity of thought.

Compensation

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture, and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

British Columbia - Base salary range: $145,000 - $170,000 CAD

What You Can Expect

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.