Group Home Operations Manager

LutherCare Communities; Saskatoon; On-site; CAD 70,000 - 90,000; Full time

Job summary

LutherCare Communities is seeking an Operations Manager to oversee group home operations. This role includes staff supervision, performance management, and ensuring compliance with accreditation standards. Ideal candidates should hold a Disability Support Worker program, a related degree, and have significant experience in group home management.

Benefits

Enhanced time off policies

Work-life balance prioritization

Wellness in the workplace

Paid sick leave

Pension Plan

Employee family assistance program

Qualifications

• 5 years experience in management of Group Homes.
• Strong communication skills and ability to understand English fluently.
• Experience with labour relations and performance management.

Responsibilities

• Oversee recruitment, hiring, and training of support staff.
• Conduct performance appraisals and manage employee relations.
• Ensure compliance with accreditation standards.

Skills

Supervisory skills

Interpersonal communication

Conflict resolution

Education

Disability Support Worker program

Degree in Social Work or Psychology

Job description

Since 1955, LutherCare Communities has been a leader in providing programs, services, and housing to residents across Saskatchewan with the highest quality of care and support.

Our Team Members provide caring services to residents and clients throughout Saskatchewan in our Seniors Independent Living Communities, Intermediate Care Homes, Long-Term Care, Group Homes for individuals with physical and intellectual disabilities, Seniors Day Program, and Luther Seniors Centre.

LutherCare is proud to offer a wide range of services to meet the needs of all entrusted to our care. These services are fully accredited to meet our commitment to excellence.

VISION

A Safe and Caring Continuum of Living for those we serve.

MISSION

Our mission is to provide excellence in care, shelter, and support in a caring Christian environment for all entrusted to our care.

VALUES

Compassionate Care, Excellence in Serving, Inclusion & Belonging, Integrity.

The Position:

The Operations Manager works closely with the Director of Community Living to ensure the safe, effective and efficient operation of the group homes owned and operated by LutherCare Communities. Key responsibilities of the Operations Manager include overseeing the Group Home Coordinators to ensure the efficient recruitment, hiring, orientation, supervision, evaluation, corrective actions and managing termination of Support Workers in order to provide quality care to the residents.

The Operations Manager is accountable for 5 main areas, among other tasks:

1. Staffing Duties:

• Supervise, motivate, orientate, evaluate and discipline Team Members as required
• Provide support to all Group Home Coordinators
• Oversee the hiring process of Support Workers and Coordinators
• Coordinate interviews and conduct reference checks as required
• Provide relief coverage, as needed, for the Group Home Coordinators role at all sites
• Ensure Group Home Coordinators are providing thorough corporate and group home specific orientation to new Support Workers as they are hired
• Provide orientation to new Group Home Coordinators
• Conduct regular meetings with Coordinators and attend house Team Member meetings as necessary
• Possess knowledge of Saskatchewan Employment Act
• Oversee payroll is completed in a timely and accurate manner

2. Labour Relations:

• Provide input to grievances and enquire by SEIU in conjunction with People & Culture (when required)
• Along with People & Culture, represent LCC during Group Home related grievance meetings
• Interpret, advise and ensure compliance with applicable collective agreements and employment legislation

3. Performance Management:

• In conjunction with the Director of Community Living conduct annual, probationary and other performance appraisals on Group Home Coordinators as required
• Ensure Group Home Coordinators complete thorough and timely performance appraisals on Support workers.
• In coordination with People & Culture, organize discipline and investigation meetings relating to Team Member performance issues
• Administer corrective actions and manage terminations in accordance with organizational policies and procedures

4. Accreditation:

• Coordinate and oversee the accreditation process within the Group Homes
• Ensure that Group Home Coordinators and Support Workers are complying with accreditation standards
• Become a member of various accreditation work teams and attend accreditation related meetings as required
• Collect, analyze and distribute Group Home material required by other accreditation work teams

5. Programming & Operations:

• Supporting Coordinators in the development and implementation of individualized resident support strategies in line with Comprehensive Personal Planning and Support Strategies (CPP and SP)
• Consult with PDC from CLSD regarding programming
• Ensuring accurate and timely resident-specific reporting
• Offering guidance and intervention during escalated or complex situations
• Communicating with family members as required to support resident care and coordination
• Monitoring and managing monthly expenses associated with group home operations
• Close collaboration with the Ministry of Social Services, Community Living Service Delivery (CLSD) and other stakeholders in the community
• Delivering strong, effective leadership to the team of coordinators responsible for the day-to-day management of the homes

The Applicants:

Applicants would typically qualify for this position with a recognized Disability Support Worker program, related university degree (Social Work or Psychology etc.) or equivalent training in a related field and CLSD Level 3. Applicants must have strong supervisory, interpersonal, communication skills and the ability to read, write, speak and understand English fluently. A valid drivers license and shared on call duties are required.

Experience:

• 5 years of experience in the management of Group Homes or an equivalent combination of experience and training
• Managing a Group Home with individuals with intellectual disabilities
• Managing front-line Coordinators

What We Offer:

• Enhanced time off policies
• Work-life balance prioritization
• Wellness in the workplace
• Culture of internal advancement
• Paid sick leave.
• Extended Health and Dental benefits
• Group life and long-term disability benefits
• Pension Plan
• Employee family assistance program

We believe in the power of diversity, and we're dedicated to creating a diverse, equitable and inclusive environment at LutherCare Communities. We ensure equal opportunity for all applicants and encourage people of all visible minorities and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

Applicants must provide a criminal background check including the vulnerable sector search prior to employment.

A Safe and Caring Continuum of Living for those we serve.

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Questions

Are you legally entitled to work in Canada? *

• Yes
• No
Are you an Internal Team member? *
• Yes
• No
Have you completed Disability Support Worker program, related university degree (Social Work or Psychology etc.) or a related field of study? *
• Yes
• No
Are you available to work on-call and possible evening/weekend shifts? *
• Yes
• No
Do you have at least 5 years of experience in a managerial role? *
• Yes
• No
• Briefly describe your experience managing a Group Home *
Do you have experience working with individuals with individuals with intellectual disabilities in a residential setting? *
• Yes
• No
Do you have a valid driver's license and a reliable vehicle to use? *
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• No
• Please provide three employment references including: Contact Name; Their Position: Their Phone Number and Email Address: *
• Please outline your desired salary. *
When requested and before an offer of employment is given, a current Criminal Record Check and Vulnerable Sector Search would be required at the expense of the individual. Would you be able to provide this information if requested? Disclaimer: Disclosure of an offence does not automatically exclude you from employment with LCC, each case is considered and evaluated on its individual merits in relation to the duties and responsibilities of the position for which you are applying. *
• Yes
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I certify that the facts set forth in this employment application are complete and true to the best of my knowledge. I understand that any employment offer will be based on the accuracy of this application and results of relevant employment checks. *
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