Group Fixed Operations Manager

Buscojobs; Hawkes Bay; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent vehicle dealership group in Hawkes Bay is searching for a Group Fixed Operations Manager to oversee service and parts operations across 18 brands. This strategic role requires over 5 years of experience in service management, strong leadership abilities, and a deep understanding of KPI implementation. The successful candidate will collaborate with executive leadership to enhance fixed operations strategies. Competitive remuneration and benefits are offered, with applications welcomed from both national and international candidates.

Qualifications

• 5+ years of service management or aftersales management experience.
• Motor industry background is essential.
• Strong people leadership and interpersonal skills.

Responsibilities

• Oversee hiring and training for service operations.
• Develop KPIs, benchmarks, and performance standards.
• Monitor compliance with OEM requirements.

Skills

Service management experience

Leadership skills

Interpersonal skills

Job description

A Hawke's Bay located role overseeing Service and Parts across 18 brands

Strategic role overseeing all fixed operations line managers

A substantial role in New Zealand's largest regional dealer group

About the employer
Since 1990, Bayswater Vehicle Group have been Hawke's Bay's most trusted name in motoring with dealerships located in Napier and Hastings. Phenomenal growth has resulted from a combination of cohesive senior leadership coupled with a customer centric approach that delivers for the global brands this company represents.

Today no less than 18 brands across eight sites with eight showrooms are proudly represented by Bayswater Vehicle Group. The brands include Audi, Volkswagen, Skoda, Volkswagen Commercial, Hyundai, Isuzu, Nissan, Subaru, Suzuki, BYD, Jaguar, Range Rover, Defender, Discovery, Volvo, BMW, MG, and MINI.


Overview
The Group Fixed Operations Manager Reports to the CEO and, as a member of the senior executive team, your role also assists Dealer Principals and Branch Managers in the strategic and operational management of Parts and Service Operations throughout the group.

Specific duties:

Oversight of hiring and training requirements for service operations

Assist in developing KPIs, Benchmarks and Minimum Performance Standards and implementing strategy and operation process

Review and consolidate reporting from Parts and Service Managers

Monthly Fixed Operations managers meetings

Ensure equipment maintenance is up and compliant

Maintain an ongoing schedule of CAPEX requirements

Monitor compliance with OEM requirements

Assist in developing strategies to manage ongoing capacity requirements

Monitor inventory levels within agreed MPS

Coordinate "stock takes" as required

Develop strategies to investigate growth opportunities

Support Call Centre functions relating to Fixed Operations

Help develop and support Fixed Operations marketing strategies

Assist in management of Parts and Service debtors

Prepare and maintain "non-management" employment agreements

Maintain and authorise leave schedules

Authorise fortnightly pay run

Authorise monthly Fixed Operations bonuses and commissions.

Assist in the management of performance and disciplinary proceedings

Maintain employee Skills Matrix

Health and Safety:

Ensure group compliance with Occupational Health and Safety requirements including: the development of health and safety protocols, health and safety reporting, incident investigations, health and safety training requirements, safety equipment and training.

Property and Infrastructure:

Coordinate upkeep and maintain contractual relationships in respect of lease maintenance requirements.

Maintain contractual relationships in respect of infrastructure supply, cleaning, security, key register etc.

Skills and background sought

5 years plus service management or aftersales management experience is required with the ability to lead a large team. A motor industry background is essential along with the experience outlined.

You will need the ability to both build on present fixed operations strategies and develop strategies alongside the executive leadership team.

An in-depth understanding of KPI's across aftersales operations and how to measure, implement, and train your department managers to achieve the same.

Strong people leadership skills and interpersonal skills.

The rewards, the career, and scope of the opportunity

Fixed operations roles of the level presented are rare in New Zealand. In this role, all the more so given the leadership duties extend across 18 brands with multiple department leaders.

Remuneration and benefits align this role with the leading fixed operations management roles nationally.

Both national and international applications will be considered.

How to apply
The closing date for applications is the 5th of August.

This is an exclusive assignment coordinated by Automotive Employment NZ for Bayswater Vehicle Group who will have client portal access. To be considered for this role the resume must be uploaded to the client portal.

Click 'apply' now to upload your CV.

Your application will be acknowledged at the time of application and again after the closing date when the processing of applications begins.

A confidential discussion can be had by contacting Russell Phillips on 027 479 0000 or Keith Naude on 021 271 3202.