Group Collections and Commissions Specialist

Dayforce HCM; Waterloo; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the Waterloo area is seeking a Group Collections and Commissions Specialist. This role involves providing exceptional service to clients and advisors regarding premium collection and advisor compensation. The ideal candidate will possess strong communication skills, attention to detail, and a minimum of two years of experience in the insurance industry. Join a collaborative team that values employee wellness and offers a hybrid work environment.

Benefits

Annual bonus

Vacation allowance

Company-paid benefits

Paid volunteer day

Pension plan with employer matching

Tuition support

Onsite cafeteria

Discounts on company products

Qualifications

• Minimum 2 years of experience in collections and commissions processing within the insurance industry.
• Ability to prepare and manipulate Excel-based numeric reconciliations.

Responsibilities

• Supporting advisors and clients in resolving queries about commissions and premium payments.
• Processing transactions in our administration system.
• Preparing commission and premium reconciliations using Excel.

Skills

Communication

Customer Service

Problem Solving

Analytical Skills

Organizational Skills

Education

Post-secondary education

Tools

Excel

Job description

Group Collections and Commissions Specialist

Tuesday, May 13, 2025

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated, and client-responsive staff. Join Equitable today.

Reports To: Group Collections and Commissions Specialist
Department: Group Actuarial
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON, a minimum of two (2) consecutive days every other week, plus one (1) additional day per month. You are welcome to work from the office more than the minimum requirement, and some roles may require more in-office days.

The Opportunity: Equitable is growing! We are looking for a Group Collections and Commissions Specialist for our Group Actuarial team. This role is responsible for providing service to our clients and advisors on matters related to premium collection and advisor compensation, as well as processing related tasks in our administration system. We are a busy team, so strong communication skills, multi-tasking, high accuracy, and attention to detail are essential. If you thrive in a fast-paced, results-driven environment, we’d love to hear from you.

Now is an exciting time to join one of the Waterloo Area's and Southwestern Ontario's Top Employers for 2025!

What you will be doing:

• Supporting advisors and clients in resolving queries about commissions and premium payments.
• Collaborating across organizational levels in relationship management.
• Ensuring advisor errors & omissions and licensing are up to date.
• Assisting with agent of record (AOR) changes.
• Processing transactions in our administration system.
• Processing payments to advisors.
• Preparing commission and premium reconciliations using Excel.
• Supporting workload management for the Group Collections and Commissions team.
• Ensuring internal controls and service standards are met.

What you will bring:

• Post-secondary education.
• Excellent communication skills, both verbal and written.
• Superior customer service skills with professional phone and email etiquette.
• Strong problem-solving and analytical skills.
• Self-motivated with a drive for continuous improvement.
• Minimum 2 years of experience in collections and commissions processing within the insurance industry.
• High attention to detail and accuracy.
• Ability to prepare and manipulate Excel-based numeric reconciliations.
• Organizational skills with the ability to meet deadlines.

What’s in it for you:

• A healthy work-life balance with a focus on employee wellness.
• Annual bonus, vacation allowance, and company-paid benefits.
• An additional paid volunteer day annually.
• Immediate enrollment in the company’s pension plan with employer matching.
• Employee resource groups supporting an inclusive environment.
• Tuition support and specialized programs.
• An onsite cafeteria with diverse options.
• Discounts on company products and services, plus exclusive perks.
• Regular EQ Together events fostering company community.

As part of the recruitment process, you will need to:

• Provide two professional references (at least one supervisor).
• Complete an assessment or testing.

This role is open due to an existing vacancy. To learn more about Equitable, we encourage you to explore our organization. We are committed to providing equal access to employment opportunities. Please contact our HR team at [e-mail] for accommodations or alternative formats.

#LI-Hybrid

• Job Family: Individual Contributor - Non Transactional