Ground Operations Coordinator

lliance Ground International; Edmonton; In loco; CAD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Alliance Ground International is seeking an Operations Coordinator in Edmonton to serve as the primary link between ground operations and customers. You will coordinate all processes during aircraft handling and ensure safety and efficiency in a fast-paced aviation environment.

The role requires at least one year of aviation ground handling or cargo sorting experience, strong communication skills, and a commitment to safety policies. This is a full-time on-site role in Canada.

Competenze

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record.
• Authorization to work in Canada as defined by IRPA of 2001.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.

Mansioni

• Provide the principal operations communications between Ramp Operations and the customer.
• Monitor all flight activity, record and update daily flight records with key information.
• Search and seal aircraft that are RON.
• Coordinate all towing activity, obtain and track gate activity including all changes.
• Be accountable for monitoring operational performance, maintaining SLA statistics as well as daily performance statistics.
• Work closely with Duty Manager and Ramp Supervisor to allocate resources to meet operational demands and report unserviceable GSE.

Conoscenze

Leadership

Communication

Computer skills

Problem solving

Time management

Ramp experience

Formazione

High school diploma

Strumenti

Flight tracking systems

Descrizione del lavoro

Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? As an Operations Coordinator you will be the primary communication link between ground operations and our customers. The Operations Coordinator coordinates all processes in all areas of responsibility that may arise during the course of aircraft handling. Ideal candidates will have at least one year of experience in aviation ground handling or cargo/mail sorting. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities

• Provide the principal operations communications between Ramp Operations and the customer.
• Monitor all flight activity, record and update daily flight records with key information.
• Searching and sealing aircraft that are RON.
• Coordinate all towing activity, obtain and track gate activity including all changes.
• Be accountable for monitoring operational performance, maintaining Service Level Agreements (SLA) statistics as well as daily performance statistics.
• Works closely with Duty Manager and Ramp Supervisor to ensure resources are allocated accordingly to meet operational demands and ensures that unserviceable GSE is reported to maintenance.

Safety, Security and Compliance

All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies.Attend training courses as may be required by AGI.

Physical Requirements

This job requires physical stamina and strength – Operations Coordinators may be required to assist in the operation and must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. Must be able to carry heavy items up and down narrow jetway stairs. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to be alerted to moving vehicles or aircraft and use communication equipment to communicate with crew and airport authorities. Must be able to work outside in all types of weather, around jet and machinery noises.

Knowledge, Skills & Abilities

Demonstrated Leadership Skills

Operations Coordinators must be able to provide direction and support to their team to complete all required tasks proficiently and safely.

Excellent Communication Skills

Operations Coordinators must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.

Intermediate Computer skills

Operations Coordinators are required to use computer systems to track, flights, coordinate crew resourcing, cargo and baggage.

Problem-solving skills

Operations Coordinators may be called upon to troubleshoot issues during loading and unloading.

Time management skills

Operations Coordinators must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment.

Qualifications

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.

Preferred Qualifications

• One or more years of airline ramp experience.

Equal Opportunity and Diversity

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Corporate Information

Introduce yourself! AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.