Grocery Supervisor I

Farmboyinc; Kitchener; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

10% discount on in-store purchases

On-the-job training

Internal promotions

Comprehensive benefits

Job summary

Farm Boy is seeking a hands-on Floor Supervisor to lead a welcoming shopping experience and support a high-performing team. You will supervise floor operations, train staff, and ensure daily readiness for business with a focus on exceptional customer service.

The role requires flexibility for evenings, weekends, and holidays, and you’ll work in a fast-paced environment with standing, lifting, and potential cooler/freezer duties. Fluency in English is required; French is a plus.

Qualifications

• Partial completion of a post-secondary program plus a minimum of 1 year of progressively responsible experience in a similar role.
• Ability to work independently with pride in high-quality results, detail, and cleanliness.
• Excellent organizational and interpersonal skills with strong team engagement, coaching, and training.

Responsibilities

• Deliver warm, confident, and engaging customer service, reflecting Farm Boy's commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers with knowledge and enthusiasm for our products.
• Provide floor supervision and team support by delegating tasks, coordinating breaks, receiving and storing orders, completing 2x2s, and ensuring daily readiness for business.
• Package, stock, and rotate display counters and shelves to maintain high product quality and presentation.
• Foster a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations and service excellence.
• Promote company policies and clearly communicate department updates and business objectives as shared by store leadership.
• Support the team with additional duties on a periodic basis.

Skills

Customer service

Leadership

Coaching

Communication

Organizational skills

Team engagement

Training

Attention to detail

Independent work

French language (asset)

Education

Post-secondary coursework in progress

Job description

Be part of what makes us different.

You'll help lead the delivery of the welcoming shopping experience Farm Boy is known for by combining hands‑on supervision with exceptional customer service. Through supportive leadership, attention to detail, and strong team engagement, you'll help ensure your department is always ready to serve our customers with confidence and care. Here are some of the other ways you'll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy's commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.
• Provide floor supervision and team support by delegating tasks, coordinating meal breaks, receiving and storing orders, completing 2x2s, and ensuring daily readiness for business.
• Package, stock, and rotate display counters and shelves to maintain high product quality, freshness, and presentation standards.
• Foster a culture of trust and inclusion by providing hands‑on training and coaching focused on floor operations, department standards, and service excellence.
• Promote company policies and clearly communicate department updates and business objectives as shared by the store leadership team.
• Support the team with additional duties on a periodic basis.

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Partial completion of a post‑secondary program plus a minimum of 1 year of progressively responsible experience in a similar role (or an equivalent combination of education and experience).
• The ability to work independently while taking pride in high-quality results, attention to detail, and cleanliness standards.
• Excellent organizational and interpersonal skills with a strong interest in team engagement, coaching, and training.
• A collaborative leadership style supported by clear and effective communication skills.
• Thrive in a fast‑paced, hands‑on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What we bring to the table .

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in‑store purchases.
• On‑the‑job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you're craving!

We are committed to building a diverse and inclusive workplace.

We encourage individuals from all backgrounds, identities, and experiences to apply-including those with non‑traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.