Grocery Supervisor (Full-Time)

Giant Tiger; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian retailer in London, Ontario is seeking a Supervisor to oversee day-to-day operations and ensure high levels of customer service. The ideal candidate will have 1-3 years of experience in retail management and strong leadership skills. This role involves training associates, managing inventory, and engaging with the local community. Competitive benefits and opportunity for growth are included.

Benefits

Medical / Dental / Vision Benefits

Store Discount

Profit Sharing

Safety-first environment

Qualifications

• Proven motivator and team leader.
• 1-3 years retail management experience or equivalent.

Responsibilities

• Ensure high level of customer service in assigned departments.
• Oversee day-to-day operations.
• Train department associates on policies and procedures.
• Manage team and ensure cross-functional collaboration.
• Lead merchandising activities.

Skills

Leadership

Customer service

Communication

Organizational skills

Analytical skills

Job description

Job Description

Who We Are :

We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

We are hiring a Supervisor for our store in London (Huron Street)!

What Giant Tiger Brings :

Medical / Dental / Vision Benefits

Store Discount

Profit Sharing

Safety-first environment

What You’ll Be Doing :

Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or grocery);

Oversee the day-to-day operations;

Training and Communicating policies and procedures to department Associates on a daily basis;

E.g. SKU, pricing issues, printing signs, labels, operating the RF unit;

Complete ordering and replenishment of merchandise;

Managing a team within the assigned departments while ensuring cross-functional collaboration;

Ensuring execution of the GT System (policies, procedures, standards) by all Associates;

Takes appropriate action and provides recommendations based on analysis of assigned area;

Leads merchandising activities;

Prepare and participating in inventory management activities (e.g. cycle counts);

Provide input to the Store Owner / Manager into scheduling and quantification;

Resolving customer complaints quickly and professionally;

Opening and closing the store on a rotating basis;

Actively involved and connected with the store’s local community;

Supporting the store owner / manager on additional tasks and projects;

Ensuring health and safety policies and guidelines are followed;

Ensuring the checkout work area is kept clean and organized;

Ensuring Loss prevention best practices are followed;

Ensuring compliance of all policies when selling Tobacco and Lottery.

What You’ll Bring :

Proven motivator / team leader;

Ability to work independently and as part of a team;

Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party);

Exceptional planning and organizational skills;

Strong merchandising and analytical skills;

1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.

When You’ll Work :

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

Physical Demands of Position :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, you can expect to :

Stand and / or walk.

Bend, twist, and squat.

Lift and / or move up to 18 kg (40 lbs.).

Perform tasks involving firm grasping.

Perform repetitive tasks requiring a range of hand motions.

Reach above shoulder height and below waist level.

Operate equipment, including using a ladder.

Employee Universal Accountabilities :

Ensures a high level of customer service;

Ensuring health and safety policies and guidelines are followed;

Ensuring Loss prevention best practices are followed;

Ensuring compliance of all policies when selling Tobacco and Lottery;

Ensuring emergency protocols are followed.