Grid Ops Dispatcher Trainee

Hydro One; Central Ontario; On-site; CAD 60,000 - 85,000; Full time

Job summary

Hydro One is seeking a Dispatcher to monitor and manage distribution system assets. This role requires extensive knowledge of electrical theory and practices, along with secondary school education. The Dispatcher will prioritize trouble calls, respond to service interruptions, and maintain operational logs ensuring efficient system performance.

Qualifications

• Requires knowledge of electrical theory and practices.
• Must have completed Hydro One Networks Operating Centre Training Program.
• Ability to monitor the distribution system assets on a 24-hour basis.

Responsibilities

• Monitor distribution system assets and prioritize trouble calls.
• Respond to planned or unplanned service interruptions.
• Maintain operational logs and provide operational expertise.

Skills

Clerical skills

Customer relations

Leadership skills

Education

Ontario Secondary School OAC Diploma

Advanced course credits in English, mathematics, physics and computer applications

Tools

Computer application programs

Office equipment (photocopiers, radios, phone systems, faxes)

Job description

50490-Orillia-Temporary15 Months

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

DISPATCHER

EDUCATIONAL REQUIREMENTS:

• Requires the knowledge that is acquired by an Ontario Secondary School OAC Diploma (Grade 13) Note: Currently Grade 12 requirement or equivalent level of education along

• With advance course credits in English, mathematics, physics and computer applications.

• Requires knowledge of electrical theory and practices.

• Must have completed the Hydro One Networks Operating Centre Training Program,

• Must continue to maintain qualifications I certifications applicable to the Operating Dispatcher classification.

PRIMARY FUNCTION:

• Monitor the distribution system assets on a 24-hour basis. Prioritize trouble calls and relay information to stakeholders.

• Will possess clerical I technicat, customer relations and leadership skills.

• Respond and identify planned or unplanned service interruptions and notify customers individually or through the use of IVR or other computerized system

• Recommend priority of response to emergencies or incidents, such as fire, spills, accidents, injuries* bomb threats, and implement emergency procedures as per the Emergency Preparedness Plan.

• Identify problems, issues and opportunities for improvement I corrective action. Respond and I or notify effectively to internal I external stakeholders.

• Monitor location of designated personnel on a 24-hour basis. Relay information to stakeholders on a priority basis and upon the availability and proximity of crews,

• Maintain an operating log. Provide operational expertise to all departments. Monitor weather, forecast impact on transmission I distribution systems, notify stakeholders and service providers. Assist in development of policies, procedures and operating agreements, improved processes, etc.

• Respond to Emergency Transmission I Distribution Underground Cable LocatesDistribution

• Monitor, update, verify and extract data, using computer application programs, ensuring that accuracy and timeliness are maintained, Monitor Distribution Station status using (inks to the operational systems. Check statistical computations, ensuring that current statistics are maintained and consistent with the changes in the job data as provided by GIS, Outage Response Management Systems, etc. Produce reports as required I scheduled. Assist stakeholders by contacting appropriate resource people with regards to system I equipment malfunctions.

• Refer more complex technical problems or issues associated with corporate policy, procedures, or interpretation of it to Supervisor.

• Perform a variety of clerical I administrative tasks.

• This classification is capable of performing atl or part of the function depending on the needs of the job.

• Other duties as required.

TOOLS AND EQUIPMENT:

• Operate an on-line computer terminal (ORMS etc) as required, to utilize databases related to system programs as required to: record, update and report statistical information. Monitor update, and extract data, using computer application programs, ensuring that accuracy and timeliness are maintained. Utilizing standalone computer programs, Input, update and extract data. Produce reports as required f scheduled.

• Operate office equipment (photocopiers, radios, phone systems, faxes, etc).

TRAINEE

EDUCATIONAL REQUIREMENTS:

• Requires the knowledge that is acquired by an Ontario Secondary School OAC Diploma or equivalent level of education along with advance course credits in English, mathematics, physics and computer applications.

• Requires knowledge of electrical theory and practices,

PRIMARY FUNCTION:

• The Dispatcher in Training is a development classification that will involved participating in the Hydro One Networks Training Program and perform duties as necessary to achieve the end rate of Dispatcher Step 2 classification. They wili be required to gain knowledge on monitoring and operating the transmission system assets on a 24-hour basis.

• Provide relief in the Dispatcher classification.

• Perform other duties as required.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates.If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail] .Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests.Resumes sent to this email address will not be considered.

"Employer of the year 2025"

Deadline: June 16, 2025

In the event you are experiencing difficulties applying to this job please consult our help page here .

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.