Greeter and Customer Service Associate

Tapestry; Halton Hills; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Greeter and Customer Service Associate to enhance customer experiences and drive sales. This role is vital for creating positive first impressions and building lasting relationships with customers. You'll be responsible for delivering exceptional service, understanding customer needs, and maintaining store standards. Join a dynamic team where your individuality is valued, and your contributions are recognized. If you're passionate about fashion and customer engagement, this opportunity is perfect for you!

Qualifications

• Strong customer service skills with a focus on building relationships.
• Ability to understand and meet organizational objectives.

Responsibilities

• Drive sales through customer engagement and personalized service.
• Maintain store standards and assist with daily operational tasks.

Skills

Customer Service

Sales Strategies

Interpersonal Skills

Problem Solving

Education

High School Diploma

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Greeter and Customer Service Associate

Job Description
The Greeter and Customer Service Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR:

1. Understands organizational objectives and makes decisions that align with Company priorities.
2. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
3. Creates short- and long-term strategies to achieve personal metrics and performance goals.
4. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
5. Represents Coach as a brand ambassador.
6. Demonstrates Coach’s Selling and Service expectations at all times.
7. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
8. Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
9. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
10. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
11. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
12. Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
13. Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
14. Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
15. Sensitive to customers’ needs and tailors approach by reading cues.
16. Attends to the unique and individual shopping needs of each customer.
17. Works with multiple customers simultaneously and breaks away as appropriate.
18. Follows up with customers consistently and genuinely to influence/close the sale.
19. Flexes personal selling techniques to contribute to overall store financial results.
20. Builds lasting and loyal relationships with customers.
21. Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
22. Creates enthusiasm and positivity for a shared vision and mission.
23. Promotes and endorses a team selling environment.
24. Fosters an environment of teamwork, trust and collaboration with internal and external customers.
25. Remains solution-oriented; is adaptable and flexible to changing business and store needs.
26. Welcomes feedback and adapts behaviors as appropriate.
27. Maintains a calm and professional demeanor at all times.

OPERATIONS:

1. Ensures all daily tasks are completed without negatively impacting service or Coach standards.
2. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
3. Maintains a clean and tidy selling floor at all times.
4. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
5. Replenishes inventory on sales floor as needed.
6. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
7. Supports cash-wrap when needed to process purchases, returns, and exchanges.
8. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
9. Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.

Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]

Visit Tapestry, Inc. at http://www.tapestry.com/

Work Setup

BASE PAY RANGE TO
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