Greeter

Basspro; Edmonton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a friendly and outgoing Greeter to enhance customer experiences. The ideal candidate will welcome customers, promote store programs, and ensure a tidy entryway while providing exemplary service. If you are motivated and enjoy working with the public, this is an excellent opportunity for you.

Benefits

Employee discounts on merchandise

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Qualifications

• Must have a high school diploma or equivalent.
• Previous experience in customer service is essential.
• Strong verbal and written communication skills are necessary.

Responsibilities

• Greet all customers in a friendly manner.
• Provide information and assistance regarding store programs.
• Ensure the entryway is clean and safe for customers.

Skills

Excellent organization skills

Customer service experience

Excellent verbal communication

Attention to details

Adaptability

Self-motivation

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY: The Greeter performs various Customer Service activities, to include greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front-end tasking to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest. They will provide an over the top customer service experience for every guest, ensuring that our customers feel welcomed and appreciated.

ESSENTIAL FUNCTIONS:

• Greets all customers as they enter the store in a friendly and outgoing manner.

• Actively promoting programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup.

• Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s, name badge visible, appropriate apparel/footwear that meets dress code guidelines, a smile, eye contact, and welcoming body language.

• Checks in all customers’ merchandise for return.

• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.

• Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions. Additionally, will provide customers with promotional materials to support special events.

• Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.

• Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP. Please note, however, that Greeters themselves should never accept, possess, or handle a firearm while performing their job duties.

• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent

KNOWLEDGE, SKILLS, AND ABILITY:

• Excellent organization skills and attention to details.

• Experience in a customer service environment.

• Excellent verbal and written communication skills.

• Adaptability to new processes and procedures.

• Excellent self-motivation and initiative while unsupervised.

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Regularly walks and stands

• Occasionally performs computer work and lifts up to 50 pounds

• Seldom to never sits

• Constantly communicate with others to exchange information

• Constantly repeat motions that may include the wrists, hands and/or fingers.

• Occasionally work in low or high temperatures

• Occasionally work in outdoor elements such as precipitation and wind.

• Occasionally work in noisy environments

• Light work that includes constantly moving and lifting objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

INDEPENDENT JUDGEMENT :

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Cabela's