Graduate Service Technician

ZipRecruiter; Warwick; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading provider of medical technology is seeking a Junior / Graduate Service Technician. The role offers an excellent foundation in technical service operations, providing a structured training program and clear progression path in the healthcare technology sector. Candidates should have a keen interest in servicing and repairs, along with strong communication and organizational skills.

Benefits

Comprehensive internal training programme

Clear progression path toward specialist roles

Exposure to healthcare technology industry

Qualifications

• Genuine interest in technical products, servicing, and repair.
• Basic understanding of electronics or mechanical systems desirable.
• Relevant qualification in engineering field is ideal.

Responsibilities

• Support service case triage and daily operations alongside product engineers.
• Manage case progress through internal systems, ensuring timely updates.
• Respond to service-related queries via phone, email, and live chat.

Skills

Technical products interest

Organisational skills

Communication skills

Digital tool proficiency

Proactive attitude

Understanding of electronics

Familiarity with CRM systems

Education

Relevant engineering qualification

Job description

Job Description

· Begin your technical career with a leading provider of specialist medical technology

· Gain hands-on experience across service, diagnostics, and customer support

· Develop in a supportive team environment with structured training and clear progression

About the Company:

This organisation supplies advanced medical and aesthetic equipment to healthcare professionals across the UK. Known for its high standards in product quality and customer support, it offers a collaborative workplace where junior talent is nurtured through structured learning and real-world exposure. With a focus on service excellence, innovation, and continuous improvement, it provides a strong platform for technical development.

About the Role: Junior / Graduate Service Technician

This office-based role supports technical service operations across a diverse product range. It offers an excellent foundation for those seeking a career in medical device support, technical diagnostics, or field service engineering. The position includes responsibilities spanning customer service, product servicing, repairs, and case management, offering insight into both technical and commercial functions.

Key Responsibilities:

· Support service case triage and daily operations alongside product engineers

· Manage case progress through internal systems, ensuring timely updates and resolutions

· Respond to service-related queries via phone, email, and live chat

· Handle equipment preparation and maintenance for events and field use

· Clean, test, and replenish returned equipment to ensure readiness for deployment

· Maintain accurate inventory levels and service documentation

· Prepare customer quotations and invoices for service and repair work

· Learn diagnostics, servicing, and minor repair procedures under supervision

· Participate in internal training sessions and contribute to continuous improvement

Requirements:

· Genuine interest in technical products, servicing, and repair

· Strong organisational and communication skills

· Confident using digital tools and learning new systems

· Proactive, dependable, and eager to develop technical skills

· Basic understanding of electronics or mechanical systems (desirable)

· Familiarity with CRM systems (desirable)

· Relevant qualification in engineering field (ideally degree qualified)

What's Offered:

· Up to £33K starting salary

· Full-time, Monday to Friday, 08:30-17:30

· Comprehensive internal training programme

· Clear progression path toward specialist or field service roles

· Exposure to the healthcare technology industry

· Office-based role in Watford

Candidate Location:

Commutable from Watford, Northwest London, St Albans, Hemel Hempstead, Harrow, and surrounding areas.