Graduate Recruitment Opportunities (GRO) - Operations (Toronto)

Manulife / John Hancock; Toronto; Hybrid; CAD 71,000 - 120,000; Full time

Job summary

A leading financial services provider is seeking graduates for their Operations Graduate Recruitment Opportunities program in Toronto. This 18-month program offers hands-on experience in areas such as Investment Operations and Customer Experience. Candidates pursuing a degree in Business Administration should apply to develop foundational skills in a hybrid work environment.

Benefits

Customizable health benefits

Paid time off program

Retirement savings plans

Qualifications

• Expected graduation in Spring 2026 from an accredited university.
• Curiosity and a willingness to learn and grow.
• Ability to build relationships with various stakeholders.

Responsibilities

• Leverage analytical skills and critical thinking.
• Build and nurture effective relationships with stakeholders.
• Provide documentation of solution requirements.

Skills

Analytical skills

Customer-centric solutions

Strategic thinking

Excellent communication skills

Team player

Education

Degree in Business Administration or related field

Job description

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Graduate Recruitment Opportunities (GRO) - Operations (Toronto)

Apply locations Toronto, Ontario time type Full time posted on Posted Yesterday time left to apply End Date : August 9, 2025 (12 days left to apply) job requisition id JR25071640

Graduate Recruitment Opportunities (GRO) at Manulife John Hancock John Hancock. Start your career with purpose, growth, and community.

At Manulife John Hancock, we believe in investing in the future—starting with you. Our Graduate Recruitment Opportunities (GRO) program is a bold new approach to early talent development , designed to launch your career with the support, structure, and opportunities you need to thrive. GRO is Manulife John Hancock ’s flagship early talent program and brand. It’s more than just a job—it’s a launchpad for your career. GRO offers a consistent, high-quality experience for new graduates across the organization.

Accelerate your career in financial services with our Operations Program , a key stream within our GRO early talent program. This 18-month direct-hire program places new graduates in Boston with potential rotations in areas such as Alternative Investments, Fund Administration, Investment Operations, and Retail & Wealth. You’ll gain hands-on experience while building foundational skills in Customer Experience, Data Analytics, and Continuous Improvement. As part of GRO, you’ll join a vibrant community of peers, benefit from professional development events, mentorship, and leadership exposure, and be empowered to grow into a future-ready operations leader.

Position Responsibilities :

Leverage your analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.

Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.

Apply your training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting your findings, with a focus on customer needs and NPS.

Provide clear and concise documentation of solution requirements and propose viable solutions.

Use strong communication skills to lead meetings and present information to all organizational levels.

Clearly articulate upcoming changes to prepare our business partners.

Recommend business decisions that drive results and address customer issues.

Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team's needs.

Required Qualifications :

Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.

Strategic thinking abilities.

A strong focus on customer-centric solutions.

Analytical skills with a passion for data analysis and problem-solving.

Curiosity and a willingness to learn and grow.

A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.

Excellent time management, planning, and communication skills.

Ability to build and maintain relationships with various stakeholders; a collaborative team player.

An understanding of the financial services industry, including wealth and asset management.

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

Application Instructions :

Please submit a resume, cover letter and most recent transcript (unofficial transcripts are accepted)in one PDF file

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https : / / www.manulife.com / en / about / our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

51,975.00 USD - $86,625.00 USD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.

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