Graduate Recruitment Opportunities (GRO) - Operations (Halifax)

Manulife / John Hancock; Halifax; Hybrid; USD 51,000 - 87,000; Full time

Job summary

A leading financial services provider is seeking graduates for their Operations program in Halifax. This 18-month program offers hands-on experience and foundational skills in Customer Experience, Data Analytics, and Continuous Improvement, preparing participants for leadership roles. Applicants should be pursuing a degree in Business Administration, with strong analytical and communication skills. The role supports personal and career development in a flexible, inclusive environment.

Benefits

Support for learning and career growth

Flexible, inclusive environment

Global team support

Qualifications

• Pursuing a degree in Business Administration or related field, graduating Spring 2026.
• Strong analytical and problem-solving skills.
• Excellent time management, planning, and communication skills.

Responsibilities

• Leverage analytical skills and critical thinking to understand business needs.
• Build effective relationships with stakeholders.
• Document solutions and propose viable options.
• Lead meetings and communicate effectively across organizational levels.
• Make business recommendations to improve results.

Skills

Analytical skills

Problem-solving skills

Strategic thinking

Customer-centric approach

Curiosity

Communication skills

Time management

Collaboration

Education

Pursuing a degree in Business Administration or related field

Job description

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Graduate Recruitment Opportunities (GRO) - Operations (Halifax)

Apply locations: Halifax, Nova Scotia | Time type: Full time | Posted on: Posted Yesterday | Application deadline: August 9, 2025 (12 days left) | Job requisition ID: JR25071650

Graduate Recruitment Opportunities (GRO) at Manulife John Hancock. Start your career with purpose, growth, and community.

At Manulife John Hancock, we invest in the future — starting with you. Our GRO program is designed to launch your career with support, structure, and opportunities to thrive. It is our flagship early talent program, offering a high-quality experience for new graduates across the organization.

Accelerate your career in financial services with our Operations Program, a key part of our GRO initiative. This 18-month direct-hire program places new graduates in the Retirement Operations team, focusing on transformation through automation, digitization, and process improvement. You will gain hands-on experience and foundational skills in Customer Experience, Data Analytics, and Continuous Improvement. Join a vibrant community of peers, benefit from professional development, mentorship, and leadership exposure, and grow into a future-ready operations leader.

Position Responsibilities:

• Leverage analytical skills and critical thinking to understand business needs and clarify project scopes.
• Build effective relationships with stakeholders.
• Apply training in data mining, analysis, visualization, process assessment, root cause analysis, and presenting findings, focusing on customer needs and NPS.
• Document solutions and propose viable options.
• Lead meetings and communicate effectively across organizational levels.
• Prepare teams for upcoming changes.
• Make business recommendations to improve results and customer satisfaction.
• Engage in activities such as valuation oversight, trade processing, risk management, vendor management, tax compliance, and more, depending on team needs.

Required Qualifications:

• Pursuing a degree in Business Administration or related field, graduating Spring 2026.
• Strategic thinking and customer-centric approach.
• Strong analytical and problem-solving skills.
• Curiosity and eagerness to learn.
• Proactive work ethic, flexibility, and contribution readiness.
• Excellent time management, planning, and communication skills.
• Ability to collaborate and build relationships with stakeholders.
• Understanding of the financial services industry, including wealth and asset management.

What We Offer:

• Support for your learning and career growth.
• A flexible, inclusive environment prioritizing well-being.
• Global team support to shape your future.

Application Instructions:

Submit a resume, cover letter, and most recent transcript (unofficial accepted) in one PDF file.

LI-Hybrid

About Manulife and John Hancock:

Manulife Financial is a leading international financial services provider committed to making decisions easier and lives better. Learn more at our story.

Equal Opportunity Employer:

We embrace diversity and are committed to fair recruitment and employment practices without discrimination based on race, gender, age, disability, or other protected grounds. Reasonable accommodations are available upon request via [e-mail].

Location: Halifax, Nova Scotia | Working arrangement: Hybrid | Salary range: $51,975 - $86,625 USD. Actual salary depends on market, location, and experience. Benefits include health, dental, wellness, retirement plans, paid time off, and more.

Join us to realize your career potential and contribute to a diverse, inclusive workplace.