Graduate Digital Consultant (User-Centered Design) (Available 2027)

Arup; Toronto; On-site; CAD 72,000 - 74,000; Full time

Benefits offered by this job

Profit Share

401(k) plan with 10% company match

Job summary

Arup is a global consultancy hiring graduates for a Digital Services path focused on user-centered design. The Graduate Digital Consultant will support interviews, map journeys, and contribute to wireframes, prototypes and reports across multidisciplinary teams.

Ideal candidates have a degree in Information Systems, HCI/UX, or Industrial Design, with strong research skills. A Master’s is preferred. Toronto-based start in 2027, with a comprehensive benefits program.

Qualifications

• Conduct and support user and stakeholder interviews to understand needs, challenges, and opportunities.
• Translate findings into actionable insights and recommendations.
• Define user and business needs, map processes and services, develop user stories and requirements.
• Knowledge of design thinking principles and a user-centred approach to problem solving.
• Familiarity with Figma, Miro for collaboration and prototyping.

Responsibilities

• Conduct and support user interviews and research activities to understand needs, challenges, and opportunities.
• Collaborate with multidisciplinary teams to design user-centred digital services and solutions.
• Analyze and map user journeys and processes to identify improvement opportunities.
• Support workshops and collaborative problem-solving sessions with clients and project teams.
• Develop project deliverables such as research summaries, journey maps, wireframes, prototypes, presentations and reports.

Skills

User research

Stakeholder interviews

Synthesis of findings

Wireframes & prototypes

Design thinking

Education

Information Systems

HCI/UX Design

Industrial Design

Master’s degree (preferred)

Tools

Figma

Miro

Job description

Graduate Digital Consultant (User-Centered Design) (Available 2027)

GraduateDigital Consultant (User-Centered Design) (Available 2027)

You see the world through a unique lens and that’s exactly what we need. We embrace how you see things differently – it’s essential for creating a sustainable future. Arup is a global consultancy with advisory and technical expertise across more than 150 disciplines. We guide, plan and design the future of the built environment. Globally, each year we recruit hundreds of graduates and students who help us see things differently and solve the most complex challenges facing our clients, climate and communities. The Americas Digital Services Team brings together around 100 specialists across the U.S. and Canada, including team members in Los Angeles, Seattle, San Francisco, New York, Chicago, Washington, Toronto, Montreal, Houston and Austin.

We work at the intersection of technology, data, and the built environment, delivering digital advisory and strategy consulting, data and AI solutions, software development, geospatial analytics, cloud engineering, cyber security and technology consulting. Our team supports major projects led by other disciplines including for example rail infrastructure, data centers or airport modernization projects and we partner with public and private sector clients across transportation, aviation, energy, water, healthcare, and cities to solve complex challenges and create a lasting impact through digital innovation.

The opportunity

Conduct and support user and stakeholder interviews and research activities to understand needs, challenges, and opportunities, and contribute to turning findings into meaningful insights and recommendations.

Work with multidisciplinary teams to understand user, business, and operational needs and contribute to the design of user-centred digital services and solutions.

Analyze and map user journeys, business processes, services, and information flows to help identify opportunities for improvement.

Support workshops and collaborative problem-solving sessions with clients and project teams.

Develop project deliverables such as research summaries, journey maps, process maps, user stories, wireframes, prototypes, presentations, and reports.

Is this role right for you?

Qualifications

Bachelor’s degree or higher in Information Systems, Interaction Design/ Human-Computer Interaction (HCI) UX Design, or Industrial Design degree

Skills in user and stakeholder research, qualitative interviewing, and synthesis of findings into actionable insights

Ability to define user and business needs, map processes and services, develop user stories and requirements, and communicate ideas through wireframes, prototypes, or other visual artifacts

Knowledge of design thinking principles and a user-centred approach to problem solving.

Preferred

Master's degree in Information Systems, Interaction Design/ Human-Computer Interaction (HCI) UX Design, or Industrial Design degree

Familiarity with user journey mapping, workshop planning and co-facilitation, usability testing, information architecture, and agile delivery approaches

Familiarity with Figma, Miro, or similar collaboration and prototyping tools

Awareness of UI and interaction design principles

To be considered for a graduate opportunity, your application must include a copy of your cv/resume and meet the following criteria:

• Candidate must be eligible to work in Canada without the need for employer sponsored work authorization now or in the future
• No more than 12 months of full-time experience in a comparable role
• Recently graduated, or on track to graduate, from your most recent degree, related to your role of choice, before employment starts

Alongside your degree, we look for the following core attributes;

• Changemakers: A passion for sustainable development and creating a better world is key.
• Innovative minds: We’re looking for critical thinkers who embrace new ideas and challenge the status quo.
• Growth seekers: You have a growth mindset, always eager to learn and explore new ways of working.
• Adaptable adventurers: You’re ready to take on any challenge that comes your way.

Advert Closing Date: 12th November 2026. Please note, in the event of high applicant volume, this role may be closed ahead of the advertised closing date. Early application is recommended.

What we offer you

At Arup, we care about each member’s success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling permanent members to share in the results of our collective efforts.

We take an approach to flexible working that supports the diversity and wellbeing of our members.

Benefits at Work - At Arup, we have a comprehensive and valuable benefits program that works for our employees and their families while keeping costs low. These benefits provide health and welfare security for you as well as paid time off for rest and renewal. As a member of Arup, everyone shares in our success through a global profit share scheme (payments are dependent on the firm’s financial performance). Our Global Profit Share Plan (paid bi-annual) provides an opportunity for you to share in the success of the Firm. As a valued employee of Arup, you can also choose to participate in our 401(k) plan with up to 10% company match to help you save for your future

Toronto Hiring Range – Hiring Range- The good faith base salary hiring range for this job if performedin Toronto is $72,250 to $74,250 per year. This range iscommensuratewith experience, educational background, and skill level. Benefits are not included in the base salary. Please note hiring ranges for candidates performing work outside of Toronto will differ.

This job postingrepresentsan active vacancy within our organization and is open for immediate recruitment.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

Arup acknowledges that our Toronto office is located on the traditional territory of the Anishinaabe, Haudenosaunee, and Wendat peoples, which is held under the Toronto Purchase Treaty 13 with the Mississaugas of the Credit First Nation. We acknowledge this land and its people to build a shared understanding of how our collective past brings us to where we are today. Through our ever-developing commitments, we strive to strengthen our relationships with this land, its people, and its treaties to shape a better, more inclusive world.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact your recruiter to let us know if you need any assistance or reasonable adjustments throughout your interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

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