Google Workspace Specialist

IBM Computing; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Google Workspace Specialist to support enterprise clients. In this role, you'll administer Google Workspace environments, provide technical support, plan migrations, and deliver presales technical assistance. Ideal candidates have 4+ years of experience with Google Workspace and strong troubleshooting skills. Join a dynamic team focused on enhancing client engagement and leveraging innovative cloud solutions.

Qualifications

• 4+ years of experience supporting Google Workspace in a business environment.
• Proficiency in using Google Admin Console.
• Experience with Email and Data migration from Microsoft to Google Workspace.

Responsibilities

• Administer Google Workspace environments for multiple clients.
• Provide technical support for Google Workspace issues.
• Plan and execute migrations from other platforms to Google Workspace.

Skills

Google Workspace Administration

Troubleshooting skills

Email and Data migration

Scripting languages (PowerShell or Python)

Tools

Google Admin Console

Google Workspace Migrate

Data Migration Service (DMS)

Job description

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

Your role and responsibilities

As a Google Workspace Specialist at IBM, get ready to join one of the fastest growing practices within IBM consulting and play your part in further driving adoption of Google Workspace within our Enterprise customers. You will be a technical expert for Google Workspace providing technical expertise, resolving GWS related issues, supporting our growing GWS client base and supporting presales activities from technical perspective.

Key Responsibilities :

Google Workspace Administration :

Administer Google Workspace (GWS) environments for multiple clients, perform setup and configuration of new Google Workspace tenets, including user provisioning, OU structuring, and security policy enforcement

Provide technical support on Google Workspace to existing and new customers and be the primary technical point of contact for Google Workspace support-related issues across client accounts.

Configure and enforce security settings such as MFA, DLP, access controls, and mobile management for client environments.

Strong troubleshooting skills and a solid understanding of IT concepts such as DNS, email routing, and identity management.

Planning and executing migrations from other platforms (like Microsoft 365) to Google Workspace. This also involves managing integrations with other business applications to ensure seamless workflows.

Maintain up-to-date documentation for each client’s configuration, procedures, and service history.

Presales Technical Support :

Provide presales technical support, as required, including understanding technical requirements, designing and presenting technical solutions and proposals related to GWS opportunities

Deliver technical presentations, demos, and training sessions for both customers and internal sales and sector teams

Client Engagement and Global Delivery :

Assist in delivery of technical discovery, mutual evaluations and end-to-end migration projects to GWS

Collaborate with Google support and external partners as needed to resolve complex issues related to GWS.

Stay updated on Google Workspace (GWS) product innovations and market trends.

Required technical and professional expertise

4+ years of experience supporting Google Workspace in a professional business environment, preferably at an SI, or MSP or Google or any Google certified partner organization

Google Workspace Administration

Proficiency in using the Google Admin Console to configure accounts and services.

Experience with tools like Google Workspace Migrate or Data Migration Service (DMS).

Experience with Email and Data migration (including encryption protocols) from Microsoft to Google Workspace

Experience with Google Workspace Migration for Microsoft Outlook (GWMMO)

Administration of SMTP and Active Directory security management

Experience with scripting languages (e.g., PowerShell or Python) for batch migrations or automation

Good understanding of the GWS security and compliance features with strong troubleshooting skills.

Preferred technical and professional experience

Google Cloud Architect, GCP Developer

Managing and securing endpoints (desktops, laptops, mobile devices) that access Google Workspace data. This is often done through Google's endpoint management features to enforce security policies on these devices.

Professional Google Workspace Administrator Certification

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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