Gondola / Skyride Operator

Grousemountain; North Vancouver; On-site; Full time

Job summary

As a Gondola/Skyride Operator at a premier Vancouver attraction, you will ensure the safe operation of the gondola, greet guests, and provide them with an unforgettable experience. Join a team that values diversity, growth, and service excellence while enjoying the natural beauty of the outdoors.

Benefits

Free Seasonal Access Pass

Discounts at resort's restaurants and shops

Referral Bonus Program

Public Transit subsidies

Free or discounted lift tickets

Employee and Family Assistance Program

Training and professional development

Friends and family discounts on services

Qualifications

• Possess strong interpersonal skills and deliver excellent guest service.
• Ability to lift up to 40 lbs and work outdoors in varying conditions.
• Ability to work independently and in team settings.

Responsibilities

• Ensure safe and efficient operation of the gondola Skyride.
• Provide physical assistance to guests during loading/unloading.
• Maintain cleanliness and housekeeping standards at terminals.

Skills

Excellent interpersonal skills

Guest service

Ability to lift up to 40 lbs

Public speaking

Team collaboration

Job description

Posted Wednesday, March 5, 2025 at 8 : 00 AM

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title : Gondola / Skyride Operator

Department : Base Operations

Reports to : Assistant Manager and Supervisors, Base Operations

Role Status : Full Time / Seasonal / Hourly

ABOUT US

As Vancouver’s premier attraction, we offer truly rewarding and memorable experiences! Our team members work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We seek new team members who embody our core values that focus on people, connection, growth, and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is a top priority are encouraged to apply.

JOB SUMMARY

As a Gondola / Skyride Operator, you are responsible for ensuring the safe and efficient operation of the gondola and tram, including start-up and shut-down procedures, greeting guests, and providing physical assistance when required. With direct supervision, the Gondola / Skyride Operator is expected to deliver a safe and exceptional experience for all mountain guests and fellow staff.

ESSENTIAL JOB FUNCTIONS

• Greeting every guest with a smile and friendly comment, maintaining high-quality service to all mountain guests, and informing them of daily activities and upcoming events through a brief narration about Grouse Mountain history, geography, and points of interest viewable from the Skyride.
• Providing physical assistance to guests loading or unloading from the gondola and assisting in loading and unloading mountain bikes.
• Listening and reacting to guests, seeking additional information to answer guest inquiries.
• Scanning tickets at both load stations.
• Operating the detachable gondola safely and efficiently following guidelines established by the Z98 code (aerial lift code) and the operator's manual.
• Notifying the manager or supervisor in the event of unsafe, unusual, or abnormal situations or incidents.
• Preparing and completing documentation required by Technical Safety BC.
• Controlling line-ups by directing guests to appropriate queues.
• Logging detailed Skyride and Gondola traffic statistics and relaying the information to appropriate personnel.
• Maintaining housekeeping standards for Grouse Mountain Base area and Skyride terminals as well as all surrounding grounds and buildings.
• Maintaining a clean work environment, including cleaning of Skyride / Gondola terminals, tram / gondola cabins, and other Base Operations facilities (proper PPE will be provided).
• Maintaining cleanliness of base offices, buildings, washrooms, grounds / gardens / parking lots.
• Other duties as required.

SUPERVISORY RESPONSIBILITIES

This position reports directly to the Base Operations Assistant Manager and Supervisors with no direct supervisory responsibilities.

REQUIRED QUALIFICATIONS AND ABILITIES

• Possess excellent interpersonal skills.
• Ability to provide excellent guest service at all times, especially during periods of inclement weather.
• Ability to lift up to 40 lbs.
• Able to work morning and evening shifts as well as some holidays.
• Must enjoy working outdoors in varied weather conditions.
• Able to address large groups of guests with a clear and audible speaking voice.
• Ability to work at heights.
• Ability to work independently as well as within a team.
• On-the-job training will be provided.

Working Conditions

Skyride / Gondola Operators perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day / evening shifts, and weekends and statutory holidays. Shifts require standing for long periods of time.

Compensation and Benefits

18.66 / hour to $21.82 / hour

All positions are eligible for the following benefits and perks :

• Free Seasonal Access Pass.
• Discounts at the resort’s restaurants, retail, and rental outlets.
• Referral Bonus Program.
• Public Transit subsidies.
• Free or discounted lift tickets at many other resorts (winter / summer).
• Access to free Employee and Family Assistance Program.
• Excellent training and professional development.
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these :

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans.
• RRSP matching plan after 1 year of service.
• Free access passes for dependents.

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

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