Golf Shop Supervisor

Stone Creek Resorts; Canmore; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prestigious golf resort is seeking a Seasonal Golf Shop Supervisor to oversee daily operations, manage inventory, and deliver outstanding guest experiences. The ideal candidate will have strong leadership skills and a passion for golf, with previous experience preferred. This full-time seasonal role runs from April to October, providing opportunities for professional growth in a stunning location near various outdoor adventures.

Benefits

Discounted golf and meals

On-site staff accommodation

Qualifications

• Driver's license required.
• Eligible to work in Canada full-time.
• Previous experience in retail, golf operations, or hospitality preferred.
• Ability to lift up to 50lbs occasionally.
• Available to work flexible hours.

Responsibilities

• Supervise and train golf shop staff.
• Manage inventory control and merchandising.
• Assist guests with tee time bookings.
• Handle cash and process transactions.
• Address guest inquiries and concerns.

Skills

Leadership skills

Customer service

Communication skills

Organizational skills

Tools

Point-of-sale (POS) systems

Job description

Golf Shop Supervisor- Silvertip

Are you passionate about golf and delivering exceptional guest experiences? Join our team as a Seasonal Golf Shop Supervisor and play a pivotal role in ensuring seamless operations and unforgettable moments for our guests and members.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.

The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.

Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

As a Golf Shop Supervisor, you will play a key role in delivering an outstanding experience for members and guests by supervising daily golf shop operations. You will support the Head Golf Professional in training, coaching, and mentoring the golf shop team while ensuring that service standards, merchandising, and operational goals are met. Additionally, you will be responsible for inventory management, merchandising, and sales strategies to enhance the overall guest experience.

Why Silvertip Resort

• Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
• Staff Accommodation on site. $23 per day.
• Our people experience working at a world-class Golf resort.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures and Cities - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

• Supervise and train golf shop staff, fostering a high-performance, guest-focused team.
• Oversee merchandising and visual displays, ensuring the golf shop is well-stocked, clean, and inviting.
• Assist guests with tee time bookings, retail purchases, and rental equipment, providing knowledgeable recommendations.
• Manage inventory control, track stock levels, conduct inventory counts, and coordinate orders with the Head Golf Professional.
• Ensure accurate processing of transactions, including cash handling and point-of-sale (POS) system management.
• Address guest inquiries, concerns, or complaints with professionalism, escalating when necessary.
• Work closely with the golf operations team to align shop activities with tournaments, events, and resort initiatives.
• Assist with seasonal promotions and special events to drive sales and enhance the guest experience.
• Maintain high standards of cleanliness, organization, and safety in the shop and surrounding areas.

Requirements

• Driver's license required.
• Eligible to work in Canada full-time.
• Lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly
• Follow all Health and Safety procedures
• Previous experience in retail, golf operations, or hospitality preferred.
• Strong leadership, communication, and organizational skills.
• Passion for exceptional guest service and the golf industry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Comfortable with point-of-sale (POS) systems and handling cash transactions.
• Available to work flexible hours, including evenings, weekends, and holidays.
• Occasionally exposed to wet and/or humid conditions

Duration: This is a Full-Time seasonal position, April to October. Overtime during busy periods may be required. Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.