Golf Services Agent

Stone Creek Resorts; Canmore; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier golf resort in Canmore is seeking a Seasonal Golf Shop Agent to deliver exceptional guest experiences. Responsibilities include assisting guests with inquiries, promoting golf products, and managing tee time bookings. Candidates should possess customer service experience and a passion for golf. The role offers flexible hours and staff accommodations.

Benefits

Discounted golf and meals

Staff accommodation on site

Qualifications

• Eligible to work in Canada full-time.
• Previous experience in retail, golf operations, or hospitality preferred.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Greet and assist guests in a friendly, professional manner.
• Promote and sell golf equipment, apparel, and accessories.
• Manage tee time bookings and communicate with guests.

Skills

Customer Service

Golf Knowledge

Cash Handling

Communication

Organization

Tools

Point-of-Sale (POS) systems

Job description

Golf Shop Agent- Silvertip

Are you passionate about golf and delivering exceptional guest experiences? Join our team as a Seasonal Golf Shop Agent and play a pivotal role in ensuring seamless operations and unforgettable moments for our guests.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.

The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.

Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

Reporting to the Golf Shop Manager – the Golf Shop Agent will be the first point of contact for guests seeking assistance with golf-related inquiries, merchandise, equipment rentals, and tee time bookings. Your responsibilities include maintaining an organized, welcoming, and well-stocked golf shop, while ensuring all guests have an outstanding experience. By delivering exceptional service, you'll contribute to the success of Silvertip's golf operations, enhancing the overall guest experience.

Why Silvertip Resort

• Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
• Staff Accommodation on site. $23 per day.
• Our people experience working at a world-class Golf resort.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures and Cities - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

• Greet and assist guests in a friendly, professional manner, answering questions about merchandise, golf services, and course information.
• Promote and sell golf equipment, apparel, and accessories, providing personalized recommendations based on guest preferences.
• Manage tee time bookings and communicate with guests regarding their reservations.
• Ensure the golf shop is clean, organized, and visually appealing, including restocking and maintaining displays.
• Process customer transactions accurately, handling cash and credit payments.
• Maintain an up-to-date inventory of merchandise and coordinate stock levels with the team.
• Assist in managing golf club and cart rentals, ensuring the equipment is in good condition.
• Stay informed about the latest golf products, trends, and promotions to provide knowledgeable assistance.
• Gather and document guest feedback to help improve service and the shopping experience.
• Collaborate with golf operations and the events team to support special events, tournaments, and promotions.
• Assist in the preparation of sales reports and inventory assessments.
• Ensure compliance with safety protocols and cleanliness standards within the golf shop.

Requirements

• Eligible to work in Canada full-time.
• Lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly
• Follow all Health and Safety procedures
• Previous experience in retail, golf operations, or hospitality preferred.
• Strong leadership, communication, and organizational skills.
• Passion for exceptional guest service and the golf industry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Comfortable with point-of-sale (POS) systems and handling cash transactions.
• Available to work flexible hours, including evenings, weekends, and holidays.
• Occasionally exposed to wet and/or humid conditions

Duration: This is a Full-Time seasonal position, April to October. Overtime during busy periods may be required. Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.