GOAPRDJP00000554 - Information Officer - Junior

freelance.ca; Edmonton; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Junior Information Officer to join their team in Edmonton. This role focuses on delivering exceptional customer service by providing accurate information and guidance to Albertans through various communication channels. The ideal candidate will possess a bachelor's degree in a relevant field and demonstrate strong problem-solving abilities, ensuring clients are empowered to achieve their objectives. This position requires agility in adapting to changes and maintaining professionalism in diverse situations. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is for you.

Qualifications

• Bachelor's degree in a relevant field is required.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide accurate information and advice to callers via phone and email.
• Log client contacts for statistical and reporting purposes.

Skills

Customer Service

Communication Skills

Problem Solving

Agility in Change Management

Education

Bachelor Degree in Job Related Sector(s)

Tools

ServiceNow

Job description

Job Title: GOAPRDJP00000554 - Information Officer - Junior

Work Location: Edmonton, Alberta, CAN, T5K 2C3, Onsite

Estimated Start Date: 24/03/2025

Estimated End Date: 29/08/2025

#Business Days: 61.00

Estimated Hours per Day: 7.25

Maximum Duration of Extension: 12 Months

Note: Per worker model below this is an onsite role.

Description

• An Information Officer is primarily responsible for providing courteous, timely, and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.
• Ensure client’s understanding of requirements and information, to empower the client to achieve their objective, if possible.
• Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct. Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies, and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.
• Log client contacts in ServiceNow for statistical and reporting purposes.
• Due to the ever-changing environment, the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change-heavy environment.

Eligibility and Application Steps

If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents via E-mail.

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• LinkedIn ID (Mandatory)

Please only apply if you meet the qualifications mentioned above.

Qualification

Bachelor Degree in Job Related Sector(s): Informatica Developer Experience