Global Technical Support Engineer

Schneider Electric; Montreal (administrative region); On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading energy management company in Montreal is seeking a technical support expert to diagnose and resolve issues in building management and energy systems. In this role, you'll support teams in troubleshooting complex challenges, work alongside engineers, and contribute to product improvements. The ideal candidate has a degree in electrical engineering, strong analytical skills, and fluency in both French and English. Join us to make a direct impact on our sustainability initiatives.

Benefits

Equitable opportunities for all

Commitment to sustainability and ethics

Diversity and inclusion initiatives

Qualifications

• Strong background in electrical engineering or building automation.
• Proven ability to troubleshoot various technical issues.
• Willingness to travel internationally as needed.

Responsibilities

• Support teams in diagnosing technical issues with building management systems.
• Resolve complex customer escalated technical issues.
• Research and document technical problems and solutions.

Skills

Troubleshooting and diagnosing complex issues

Collaboration with multidisciplinary teams

Clear communication skills

Analytical thinking

Fluency in French & English

Education

Degree in electrical engineering or equivalent

Tools

Windows operating systems

CRM systems

Building management protocols (e.g., BACnet, LON, Modbus)

Job description

About Schneider Electric and the impact you can make

Did you know that commercial buildings represent about 33% of the world’s total energy consumption? They’re also the places where people spend most of their indoor time. To operate efficiently, buildings need a smart “brain” that connects thousands of data points and coordinates systems like HVAC, lighting, access control, and more.

At Schneider Electric, our Buildings business delivers this capability through EcoStruxure Building, an advanced platform that turns buildings into smarter, greener and more human‑centric spaces. By joining us, you contribute directly to the evolution of intelligent buildings and to a more sustainable future.

What this team does and why it matters

The Global Expert Technical Support Group is a collaborative and fast‑growing environment where you can expand your technical expertise and explore a variety of career paths within Schneider Electric. You will support professionals such as electricians, application engineers, building controls specialists and sales teams as they select, integrate, operate and troubleshoot energy, power and building management systems. These systems range from simple metering solutions to highly complex and mission‑critical environments.

You will also work closely with our global R&D teams across several continents, partnering with software and hardware engineers to enhance our products and contribute to future innovations. This role is ideal if you enjoy solving meaningful technical challenges and want to make a direct impact on solutions used worldwide.

What you'll be doing

In this role, you will handle advanced technical challenges across a wide range of building management and energy systems. You will be responsible for diagnosing issues, supporting field teams, and contributing to product improvements. Your work will have a direct impact on system reliability, customer satisfaction and continuous product enhancement.

• Resolving complex technical issues escalated by customers, Application Engineers, Sales teams and internal Engineering groups
• Identifying and qualifying product defects, and collaborating with Engineering teams to help them understand, reproduce and resolve these issues
• Tracking and documenting cases through our CRM system to ensure clear communication and traceability
• Researching technical problems, documenting findings and sharing solutions with the wider team
• Designing, planning, researching, evaluating and testing advanced systems used to monitor and control electrical and building management equipment
• Remotely connecting to customer installations to perform diagnostics, troubleshooting and system health checks
• Managing priorities for critical site escalations, particularly those involving Global Strategic Accounts and key partners
• Performing additional duties as required to support team objectives and customer needs

What you need to succeed

• Degree in electrical engineering, building automation, computer science or an equivalent background
• Strong track record in troubleshooting and diagnosing complex issues involving software, hardware, networks or databases
• Knowledge of electrical or power systems
• Practical exposure to building automation or HVAC control environments
• Comfort working with Windows operating systems and IP‑based communication networks
• Familiarity with building management protocols such as BACnet, LON or Modbus
• Collaborative mindset and ease working with multidisciplinary technical teams
• Clear, confident communication skills, written and verbal
• Curiosity, analytical thinking and adaptability in a dynamic environment
• Ease interacting with professionals from varied technical backgrounds
• Openness to occasional international travel
• Fluency in French & English

What will help you stand out

• Experience commissioning building management systems
• Advanced technical support experience, on site or remotely
• Exposure to cloud architectures or modern application platforms
• Knowledge of programming or scripting languages such as C++, C, MySQL, Java or Python
• Familiarity with Schneider Electric automation solutions
• Understanding of programmable logic controllers (PLCs)
• Experience with Tridium Niagara
• Knowledge of I controlsli>
• Experience with Workplace Tech and related tools

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don’t meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we’re looking for.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking IMPACT Makers; people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.