Global Technical Performance Business Data Analyst

AB Sciex; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading company in life sciences as a Global Technical Performance Business Analyst. You'll ensure effective service delivery processes, optimize performance metrics, and collaborate with a high-performing team to make a real impact in diagnostics and biotechnology.

Benefits

Health Care Program

Paid Time Off

Qualifications

• 3+ years experience with traditional databases and data science models.
• Ability to establish and track KPIs for performance.

Responsibilities

• Monitor and report on service key performance indicators.
• Collaborate with teams to optimize service metrics.

Skills

Data Analysis

Communication

Process Improvement

Education

Bachelor of Science Degree

Tools

MS SQL

MySQL

PowerBI

Python

Job description

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

As a Global Technical Performance Business Analyst , you will play a critical role in ensuring the effectiveness of our Service delivery processes. Your responsibilities will span various areas, including enabling operational excellence, regulatory compliance, performance oversight, and optimizing service processes.

This position reports to the Sr. Manager, Service Technology Diagnostics, and is part of the Global Service Support and Development team located in Concord, Ontario, Canada and will be an on-site role.

In this role, you will have the opportunity to :

• Participate in responsibilities, influence and emphasize the importance of the Service Key Performance Indicators (KPIs)
• Monitoring and reporting, maintaining accurate databases, standardization, statistical analysis & tools, process improvement, ensuring data quality compliance and leveraging data-driven decision-making.
• Collaborate with geographically distributed, high-performing team, with varying technical backgrounds and skills to proactively optimize service metrics and achieve organizational goals.

The essential requirements of the job include :

• Bachelor of Science Degree, or higher, in Information Science, Computer Science, Data Analytics, or equivalent science / technology related discipline with 3+ years working experience with traditional databases, such as MS SQL, MySQL, visualization tools such as PowerBI and building data science models with Python including joining, cleaning and reporting data.
• Ability to establish and track existing or new key performance indicators (KPIs) KPI and reporting relevant to customer satisfaction and service performance, efficiency, growth equations. Communication of performance to key stakeholders, highlighting successes and addressing any deviations from the plan.
• Conduct statistical analyses and standardization methods to evaluate operational performance, identify patterns, outliers, and areas for improvement. Lead investigative and collaborative efforts with other technical subject matter experts to determine probable root causes of performance gaps, deviations from the plan and support rollout and tracking effectiveness of the corrective actions.
• Ensure compliance with relevant standards, specifications, and regulations related to data quality and usage. Proactively identify opportunities for process optimization and performance testing based on data analysis.
• Initiate and support development, evaluation, and implementation of new data strategies, innovative tools and digital solutions to improve overall generation, collection, analysis, and reporting of quality data to improve service operational performance.

Travel, Motor Vehicle Record & Physical / Environment Requirements :

• Ability to travel –5%, overnight, within Canada and United States.
• Must have a valid passport

It would be a plus if you also possess previous experience in :

• Knowledge and experience with customer relationship management (CRM) tools such as Salesforce, ServiceMax, Dynamics365
• Development and deployment of data driven insights using enterprise AI solutions on Microsoft Azure and / or Amazon AWS or similar environments.

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [emailprotected] to request accommodation.