Global Solutions Engineer

Sophos; Ottawa; Hybrid; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Remote-friendly

Hybrid options

Leadership development program

Health benefits

Paid parental leave

Wellbeing programs

Travel opportunities

Job summary

Sophos seeks a Global Solutions Engineer to provide senior technical leadership across MSSP and AI security solutions. You will design, demos, and proofs of value with partners, leading architecture workshops and hands-on labs to scale managed security services.

You will mentor Sales Engineers, collaborate with Product and Engineering, and represent Sophos in customer briefings and events. Travel up to 50% across North America and internationally.

Qualifications

• 8+ years in solutions engineering, security architecture, or MSSP-related roles.
• Strong ability to lead executive-level technical conversations.
• Experience building labs, demos, and proofs of value for partners.
• Familiarity with MSSP business and repeatable service delivery.

Responsibilities

• Lead technical discovery, design, architecture workshops, and demos with MSSP partners.
• Design and scale managed security services using Sophos Fusion and related portfolio.
• Mentor Sales Engineers and partner engineers across regions.
• Act as a global subject matter expert for Sophos AI security solutions.
• Travel up to 50% across North America and internationally.

Skills

Cybersecurity expertise

Solutions engineering

Customer engagement

Labs & demos

APIs & automation

Strategic partner engagement

Tools

Sophos technologies

APIs

Job description

• Sophos is seeking a Global Solutions Engineer to provide senior technical leadership across two strategic growth areas: our Managed Security Service Provider program and our expanding portfolio of AI security solutions
• This is a highly visible individual contributor role for someone who can combine deep cybersecurity expertise, hands‑on technical capability, partner engagement, and strong business acumen
• In this role, you will help MSSP partners design, launch, and scale differentiated managed security services powered by Sophos technologies. You will also serve as a global subject matter expert for Sophos AI security solutions, helping customers and partners understand, evaluate, and secure the use of AI across modern environments
• Serve as the primary Solutions Engineer for Sophos’ global MSSP program and strategic partner opportunities
• Lead technical discovery, solution design, architecture workshops, demonstrations, and proofs of value with MSSP partners
• Help partners design and scale managed security services using Sophos Fusion and the broader Sophos cybersecurity portfolio
• Advise partners on service architecture, integrations, automation, operational readiness, and repeatable service delivery
• Act as a global subject matter expert for Sophos AI security solutions, including AI Defense and future AI offerings
• Lead demonstrations, workshops, and proofs of value that help customers and partners evaluate AI security risks and solutions
• Build hands‑on AI security demos, lab environments, attack simulations, and repeatable technical evaluation methods
• Share field and market insights with Product, Engineering, Product Marketing, and go‑to‑market teams
• Create reusable technical assets, enablement materials, service blueprints, and field‑ready best practices
• Mentor Sales Engineers, partner engineers, and other technical stakeholders to strengthen global field capability
• Represent Sophos in customer briefings, partner events, webinars, technical communities, and industry forums
• Build trusted‑advisor relationships with partners, customers, security leaders, and technical decision‑makers
• As a Global Solutions Engineer, you will help shape how MSSPs build the next generation of managed security services while contributing to emerging AI security solutions that help customers and partners adopt AI securely
• This is an opportunity to combine hands‑on engineering, strategic partner engagement, product influence, public thought leadership, and global field impact in a role with meaningful visibility and scope

Benefits

• We encourage teams to get together in person periodically to help facilitate teamwork
• Remote‑first working model & hybrid options
• Flexible start and end times for many roles
• Leadership development program
• Access to LinkedIn Learning
• Global internal coaching program (Coach Match)
• Periodic Sophos wellness days off for all Sophos to help employees relax and recharge
• Global wellbeing program, which offers a range of wellbeing resources, including Sophos Wellbeing Webinars, Stress Management Toolkits, and Developing Resilience Courses
• Free Employee Assistance Program (EAP) for confidential advice and counseling on a wide range of work and personal issues
• Free annual subscription to the Calm app
• Paid parental leave, caregiver leave & bereavement/compassion leave available
• We host some unforgettable social experiences for our global teams including our music festival SOPH‑Fest, go‑karting, Sophmudder, and incredible holiday parties!
• Our annual global fitness challenge, SOPH‑Fit, sees thousands of employees taking part in our virtual global race around the world
• Each quarter, we celebrate our exceptional global team by running the Sophos Values Awards, which recognizes and rewards employees who embody the Sophos values and who we are as a company
• Health care benefits available worldwide

The ideal candidate is equally comfortable leading executive‑level technical conversations, advising SOC and security engineering teams, building labs and demonstrations, supporting proofs of value, and translating complex cybersecurity and AI concepts into clear business outcomes

Strong knowledge of modern security operations, including MDR, XDR, SIEM, SOAR, endpoint security, cloud security, threat detection, incident response, and security integrations

Ability to work with APIs, automation, cloud platforms, modern application architectures, Linux and Windows environments, networking, identity systems, and security telemetry

Hands‑on experience deploying, configuring, integrating, operating, and troubleshooting cybersecurity products and tools

Proven ability to lead complex, cross‑functional technical engagements with partners, customers, and internal teams across multiple regions

Willingness and ability to travel up to 50% across North America and internationally

Strong understanding of artificial intelligence, generative AI systems, AI application architectures, and the security risks associated with adopting and operating AI technologies

Experience building labs, demonstrations, workshops, proofs of value, and technical validation environments

Experience supporting MSSP sales, partner engagements, service architecture, or managed security service development

8+ years of experience in Solutions Engineering, Sales Engineering, Security Architecture, security consulting, MSSP engineering, or a similar customer‑facing cybersecurity role

Exceptional technical discovery, consultative selling, presentation, storytelling, demonstration, and written communication skills

Deep understanding of MSSP business and technical models, including the requirements for delivering repeatable services to multiple customers

Relevant cybersecurity, cloud, architecture, or AI certifications

Experience with Sophos technologies

Experience speaking at industry events, publishing technical content, or representing an organization as a cybersecurity subject matter expert

Familiarity with cloud AI platforms, AI agents, model APIs, local or private models, open‑source AI technologies, containers, Kubernetes, and DevSecOps practices

Experience designing, operating, or bringing managed security services to market

Experience with scripting and automation using Python, PowerShell, Bash, APIs, or similar tools

Direct experience working in a Security Operations Center, security engineering organization, incident response team, or cybersecurity leadership role