Global Service Desk (GSD) Analyst

Long View Systems; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading IT service provider in Toronto is seeking a Global Service Desk Analyst. This entry-level role focuses on delivering exceptional customer service and technical support. You'll be part of a dynamic team dedicated to improving user experience and service excellence. Ideal candidates will have a passion for technology, strong communication skills, and a commitment to customer satisfaction. Join a culture that values integrity, competence, and fun!

Benefits

Recognition programs

Great people and culture

Core value of FUN

Qualifications

• 2+ years of experience in a technical support role providing tier I support.
• Ability to adapt to fluctuating customer needs and manage high stress situations.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency, and provide resolution to issues.
• Look for process improvement opportunities.

Skills

Customer Service

Communication

Technical Support

Problem Solving

Education

A+ Certification

Job description

Join to apply for the Global Service Desk (GSD) Analyst role at Long View Systems

Join to apply for the Global Service Desk (GSD) Analyst role at Long View Systems

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for professional and eager Global Service Desk Analysts for our Integrated Global Services team located in Toronto, or the greater area! You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life:

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
• Understand and assist with all internal and external escalations
• Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
  
  

What you bring:

• 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
• The ability to speak in a professional environment
• Excellent written and verbal communication skills
• Proven ability to troubleshoot and resolve technical and procedural issues
• Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
• Capability to establish rapport among peers and colleagues
• Proven ability to provide superior customer service both on and off of the phone
  
  

What makes you awesome:

• ITIL Incident Management understanding
• A+ Certification
  
  

Why work at Long View:

• Great people and culture
• Recognition programs
• FUN is one of our core values
  
  

$22 - $22 an hour

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Long View Systems by 2x

Sign in to set job alerts for “Service Desk Analyst” roles.

Richmond Hill, Ontario, Canada 2 days ago

E-Support (Ecommerce Technical Support, 6-month Contract)

IT Service Desk Analyst - Zanchin Automotive Group (24248)

Incident Manager, Operations Tech Support

Help Desk Support L1/ L1 Support Analyst

Service Desk Analyst (12 month contract)

Technical Support - Baggage Applications

Greater Toronto Area, Canada 23 hours ago

Digital Sales & Technical Support Specialist

Manager, IT Service Desk - North America

Richmond Hill, Ontario, Canada 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.