Global Service Desk Analyst - Spanish Bilingual Overnight

Long View Systems; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Long View Systems is seeking a Technical Support Representative in Toronto to join their dynamic IT Services team. This role focuses on providing outstanding customer service and technical support, with opportunities for growth in a collaborative and inclusive culture. Ideal candidates will have at least 2 years of experience, be bilingual in Spanish and English, and possess excellent communication skills. This position offers a competitive hourly wage and the chance to make a significant impact on service excellence for clients.

Benefits

Career advancement opportunities

Recognition programs for employee contributions

Qualifications

• Minimum 2 years of experience in a technical support role providing tier I support.
• Fluency in Spanish and English in a professional environment.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency, and provide resolutions.
• Manage incidents through their lifecycle.

Skills

Troubleshooting

Communication

Customer Service

Bilingual (Spanish/English)

Education

A+ Certification

Job description

Employer Industry: IT Services

Why consider this job opportunity:
- Salary up to $22 an hour
- Opportunity for career advancement and growth within the organization
- Work in a collaborative and inclusive culture that values fun and support
- Recognition programs to celebrate employee contributions
- Direct impact on service excellence for clients across the globe
- Ideal for those passionate about customer service and IT support

What to Expect (Job Responsibilities):
- Submit fully documented customer issues into a ticket management system
- Analyze symptoms, determine urgency, and provide resolutions when possible
- Dispatch incidents to appropriate Tier II support when first-call resolution is not achievable
- Manage incidents through their lifecycle and assist with escalations
- Identify process improvement opportunities to enhance service delivery

What is Required (Qualifications):
- Minimum 2 years of experience in a technical support role providing tier I support
- Fluency in Spanish in a professional environment
- Excellent written and verbal communication skills in both Spanish and English
- Proven ability to troubleshoot and resolve technical issues
- Ability to work overnight shifts and manage high-stress situations professionally

How to Stand Out (Preferred Qualifications):
- Understanding of ITIL Incident Management
- A+ Certification

#ITSupport #CustomerService #Bilingual #CareerGrowth #InclusiveWorkplace

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."