Global Reservations Agent

Pursuit; Calgary; On-site; CAD 22,000 - 29,000; Full time

Benefits offered by this job

Join an inclusive, global team and ...

Free access to Pursuit attractions and

50% off for friends

Discounts on hotel stays, dining, and

Access subsidized mental health and 80

Job summary

Pursuit in Canada is seeking a Global Reservations Agent to help guests plan and book experiences across iconic destinations from Banff to the USA. You’ll join a fast-moving contact centre using modern tools, delivering sales, service, and hospitality excellence.

This role offers a hybrid work arrangement with 3 days in office and 2 days remote, and opportunities to grow within a dynamic, expanding travel company.

Qualifications

• 1+ years in customer service, hospitality, retail, or contact centre environments
• Strong verbal and written communication in English
• Comfortable using multiple systems and digital tools
• Ability to work flexible shifts (including evenings, weekends, and holidays)
• Consent to a criminal record check as part of Employment policy

Responsibilities

• Help guests plan, book, and modify reservations across hotels, attractions, and transportation in Canada and the USA
• Deliver excellent service via phone, email, and chat
• Identify opportunities to upsell and cross-sell to enhance guest experience
• Maintain accurate bookings and guest information across several systems
• Stay current on products, promotions, and destinations and collaborate with teams

Skills

Customer service

Hospitality

Retail

Contact centre

Tools

Inntopia

Maestro

Ventrata

CRM tools

Telephony platforms

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Turn Conversations Into Experiences. Build Skills. Travel More.

As a Global Reservations Agent, you’ll help guests plan and book unforgettable experiences across some of the most iconic destinations in North America—from Banff to Montana, Alaska and beyond. You’ll be part of a fast-moving, modern contact centre using the latest tools and technology while building valuable skills in sales, service, and hospitality.

If you’re looking for a role that offers flexibility, real perks, career growth, and a pathway into the travel industry, this is it! This role offers the flexibility to work 3 days in office and 2 days remote.

What You’ll Do

• Help guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA
• Deliver exceptional service across phone, email, and chat
• Identify opportunities to enhance the guest experience through upselling and cross‑selling
• Resolve guest questions and concerns with professionalism and empathy
• Maintain accurate bookings and guest information across multiple systems
• Stay current on products, promotions, and destinations
• Collaborate with internal teams to ensure seamless guest experiences

What You’ll Gain (Beyond The Paycheque)

• Sales & Revenue Skills (upsell, cross‑sell, conversion)
• Customer Experience Expertise
• Communication & Problem‑Solving
• Exposure to Modern Systems & Automated Platforms
• Hospitality & Travel Industry Knowledge

Many of our leaders started in roles like this—this is a proven pathway to grow within the organization.

What Makes You a Strong Fit

• You enjoy helping people and creating great experiences
• You’re comfortable talking to customers and building rapport
• You’re motivated by performance, goals, and incentives
• You can multitask across systems in a fast‑paced environment
• You’re reliable, adaptable, and open to learning

Qualifications

Required

• 1+ years in customer service, hospitality, retail, or contact centre environments
• Strong verbal and written communication skills in English
• Comfortable using multiple systems and digital tools
• Ability to work flexible shifts (including evenings, weekends, and holidays)
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Preferred

• Experience in travel, hospitality, or reservations
• Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms
• Experience in sales or upselling environments

Compensation

• Starting wage: $18.50/hour

Why Join Now

We’re evolving—launching new systems, expanding globally, and creating more opportunities for our teams.

This Is Your Chance To

• Get in early and grow with the organization
• Build valuable, in‑demand skills
• Be part of something dynamic, modern, and expanding

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.