Global Reservation Agent, Travel Trade

Pursuit; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team in a full-time role where you will be the first point of contact for guests, ensuring a seamless and enjoyable experience. This position offers an exciting opportunity to work in a stunning location, engaging with a diverse clientele and building lasting relationships. With a focus on customer service and sales, you will handle reservations and inquiries while enjoying perks like free access to attractions and discounts on stays. If you're looking for a role that combines adventure with professional growth, this is the perfect opportunity for you.

Benefits

Free access to attractions

50% off for friends

Discounts on hotel stays

Subsidized mental health resources

Inclusive global team environment

Team events and activities

Qualifications

• 1-2 years of call center experience preferred.
• Fluent in English; secondary language skills are a plus.

Responsibilities

• Manage reservations for various attractions and hotels.
• Handle inquiries via phone, email, and chat.
• Upsell services to potential clients.

Skills

Customer Service

Communication Skills

Problem-Solving

Sales Skills

Fluent in English

Telephone Etiquette

Computer Proficiency

Interpersonal Skills

Tools

Maestro

Job description

What will be your daily pursuit?

Your daily pursuit is being a welcoming first point of contact for guest queries & reservations, providing a seamless, safe, and enjoyable experience.

What will your compensation be?

The starting salary for this role is $18.20 per hour.

When does this adventure begin?

This is a regular, full-time position beginning in May 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Making, maintaining, and changing reservations for all Banff Jasper Collection owned Hotels, Attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing.
• Handling phone call, email, and chat inquiries.
• Qualifying and upselling potential clients.
• Maintain accurate reservations and information in the reservation system.
• Assist guests with questions all while maintaining a high level of customer service.
• Building and maintaining rapport and business relationships with our travel trade partners.
• Working closely with Sales Managers on key accounts.
• Working closely with Operations Supervisors and key team members.

What skills and experience do you need for this job?

• 1-2 years’ experience working in a call centre environment is preferred.
• Communicate fluently in English; secondary language skills may be an asset.
• Mature and possess a proven ability to work independently within a fast-paced team environment.
• Courteous telephone manners.
• Proficient with computers.
• Strong communication, interpersonal, and problem-solving abilities.
• Previous experience in a sales environment with a proven ability to upsell guests.
• Prior knowledge of Maestro is an asset.
• To honour our commitment to be “Always Honest,” all employees must consent to a criminal record check.

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable, and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.