Global Relationship Manager

Headstrong Canada Company; Toronto; Hybrid; CAD 143,000 - 215,000; Full time

Job summary

Genpact is seeking a Global Relationship Manager to lead relationships with sales teams, shape go-to-market strategies, and drive growth across major accounts. The role emphasizes data-driven planning, industry insights, and cross-functional collaboration with sales, operations, and digital teams.

You will mentor a motivated team, foster a culture of continuous improvement, and identify opportunities to improve processes and client value in a fast-moving AI-enabled environment.

Qualifications

• Bachelors degrees in Commerce, Economics, or Finance.
• MBA or Master in Business Analytics preferred.
• ITIL Foundation certification in ITSM.

Responsibilities

• Develop and maintain relationships with sales organizations and create go-to-market strategies.
• Lead data strategies to inform promotional planning and execution.
• Develop industry insights capabilities to enhance client value.
• Collaborate with senior leadership to drive deals and ensure conversion.
• Project manage cross-functional client issue resolutions.
• Develop growth strategies balancing financial gain and customer satisfaction.
• Promote trust, respect, and transparency in teams and client relationships.
• Identify new market opportunities and customer needs in deductions recovery.
• Identify process improvements to reduce costs and increase value.
• Translate strategies into executable plans and build collateral for meetings.
• Perform SWOT, due diligence, and financial assessments for new clients.
• Foster transformation mindset with automation opportunities; mentor the team.

Skills

Business consulting

Client relations

CRM

Global strategies

Sales forecasting

Supplier relationships

Education

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

MBA or Master in Business Administration

Master in Business Analytics

ITIL Foundation Certificate in IT Service Management

Job description

Global Relationship ManagerReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilities: Develop and maintain relationships with sales organizations and create effective go-to-market strategies to drive growth. Develop data strategies that inform effective promotional planning and execution, ensuring optimal outcomes for clients. Lead the development of industry insights capabilities to enhance client value and inform business decisions. Collaborate with senior leadership in Sales and Operations to build momentum for new deals and ensure successful deal conversion. Project manage the resolution of internal cross-functional client issues, driving timely and effective responses. Develop and implement a growth strategy that focuses on both financial gain and customer satisfaction. Promote a culture of trust, respect, and transparency within both the team and client relationships. Conduct research to identify new market opportunities and customer needs in Deductions recovery, building an efficient recovery process. Identify improvement opportunities to optimize processes, reduce costs, and increase client value, fostering an innovative mindset. Translate high-level strategies into executable plans that drive business success and customer satisfaction. Build and manage collateral requirements for client meetings, coordinating with key teams like Sales, Operations, and Digital. Perform SWOT analysis, due diligence, and financial assessments to gauge business impact for potential new clients. Foster a transformation mindset, identifying automation and process improvement opportunities to increase operational efficiency. Mentor and develop a highly motivated, enthusiastic, and skilled team, driving growth and fostering a culture of continuous improvement.QualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertificationsITIL Foundation Certificate in IT Service Management - AxelosAxelosRequired SkillsBusiness Consulting, Client Relations, Customer Relationship Management (CRM), Global Business Strategies, Sales Forecasting, Supplier Relationship ManagementLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Relationship ManagementRemote Type -HybridWork Shift -Variable (Canada)Compensation Range-143,100 to 215,000 CADWhy join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.