Global HR & Operations Partner

World Renew; Burlington; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is looking for a Global HR & Operations Partner to lead HR strategies and initiatives across their global footprint. This role is vital in ensuring effective delivery of HR services, managing employee relations, and supporting organizational development. You will act as a trusted advisor to leadership, fostering a positive and inclusive work culture. If you are passionate about HR and want to make a significant impact in a dynamic environment, this opportunity is perfect for you. Join a team that values diversity, inclusion, and equity in all aspects of its operations.

Qualifications

• 7+ years of experience in Human Resources, with 2 years in a strategic HR partner role.
• In-depth knowledge of Canadian labor law and international employment law.

Responsibilities

• Drive HR strategy and initiatives across global functions.
• Manage employee relations and performance management systems.

Skills

Interpersonal Skills

Coaching Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Bachelor’s degree in Human Resources

CHRP/CHRL or equivalent designation

Tools

Microsoft 365

HRIS systems

Job description

Position Title: Global HR & Operations Partner

Department: Systems

Reports to: Chief People & Culture Officer

Status: Full-time, exempt

Location: Burlington ON, with options for hybrid work (2 days in-office)

Last Updated: April 2025

PURPOSE: We are seeking an experienced, and people-centric Global HR & Operations Partner that ensures effective and efficient delivery of Human Resources services for World Renew Canada and overseas, in alignment with World Renew’s global mission, strategy and values.

This role is responsible for driving HR strategy and initiatives across our global footprint, ensuring alignment with organizational priorities and regional compliance. Based in Canada, this role will act as a trusted advisor to leadership and employees, managing global employee relations, performance systems, and legal compliance while leading a small HR team in the Burlington office.

Essential Duties And Responsibilities

• Team Leadership:
• Manage and develop direct report(s): the Global HR Generalist, and other equivalent roles, as assigned.
• Set team goals, monitor performance, and support professional development.
• Practice continuous improvement, improving processes and procedures based on feedback and lessons learned.
• Stay current and up to date with Global HR best practices.
• Global HR Strategic Partnership:
• Serve as a strategic thought partner to leaders across global functions, Canada and overseas.
• Translate business objectives into integrated HR solutions that drive performance, engagement, and development.
• Represent the global HR operations function on the HR Leadership Team, contributing to the broader people strategy.
• Build and maintain a thorough understanding of the organization’s talent strategy needs, role requirements and qualifications, compensation practices
• Determine recruitment strategies for open and future roles and provide hands-on support and guidance in the recruitment process.
• Global HR Operations:
• Collaborate with internal and external stakeholders to ensure HR operations are aligned globally.
• Work closely with Finance, Legal, and departmental leaders to support workforce planning and organizational development.
• Assist management and international employees with expatriate assignments, including international employment policies, benefits, and other HR matters.
• Effectively partner with counterparts in the CRCNA Canada HR and Payroll Offices to ensure effective and efficient delivery of HR services to World Renew employees.
• Work in close collaboration with US-based and Canadian-based HR team members, ensuring streamlined, consistent employee-focused operations.
• Implement organizational change initiatives in alignment with the strategic initiatives set forth by the Chief People & Culture Office.
• Employee Relations:
• Manage employee relations within Canada, with oversight and support of international and overseas employee relations through local partners or external counsel, as applicable.
• Foster a positive, inclusive, and high-performance work culture globally.
• Provide coaching and guidance to managers on employee engagement, conflict resolution, and organizational change.
• Create an environment of positive employee relations; balance organizational needs with employee needs, establish trust and credibility with employees and be seen as approachable and fair.
• Manage and resolve complex employee relations issues in consultation, as needed, with the Chief People & Culture Officer.
• People Policy & Compliance:
• Develop and maintain the Canadian and International Employee Handbook, ensuring updates align with federal and provincial legislation.
• Oversee and partner with local experts to maintain International Employee Handbooks and HR policies.
• Ensure compliance with labor laws and employment standards across Canada (including provincial-specific requirements) and globally through in-country partnerships.
• Conduct end-to-end management of international mobility for staff, including securing work permits, visas, and travel documentation, as applicable in alignment with host country laws and organizational policies.
• Serve as the primary liaison with immigration consultants, legal advisors, and/or governmental agencies to ensure timely and compliant processing of visa applications for international hires and staff travel.
• Develop internal protocols to support cross-border onboarding, staff relocation, and international assignments, ensuring alignment with both Canadian and global regulatory requirements.
• Maintain in-depth and up to date knowledge of legislation requirements.
• Support staff safety assurances by carrying out assigned duties under the Crisis Management Policy.
• Effectively provide HR policy guidance and interpretation to both employees and management.
• Ensure all human resources functions are in compliance with relevant legislation and tax and compensation laws globally.
• Performance Management
• Lead the performance management process and system across the organization.
• Drive initiatives that support ongoing feedback, goal alignment, and career development.
• Monitor the effectiveness of performance programs and recommend improvements.
• Perform other duties as assigned.
  
  

Supervisory Responsibilities

• Global Human Resources Generalist
• Other equivalent role(s), as assigned.
  
  

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field is required.
• CHRP/CHRL or equivalent designation preferred.
• Minimum 7+ years of progressive experience in Human Resources with at least 2 years in a strategic HR partner or global HR lead position
• Minimum of 2 years of experience managing a team or an individual.
• In-depth knowledge of Canadian labor law (including multiple provinces) and experience working with international employment law via in-country partnerships.
• Proven experience managing employee relations and performance management systems in a global setting.
• Previous working experience in a not-for-profit required; global or multinational organization is an asset.
• Demonstrated leadership experience, including managing others and multiple HR programs.
• Experience with HRIS systems; proficiency in implementation or oversight is a plus.
  
  

Qualifications

• Able to respect and support the mission, vision and values of the CRCNA and World Renew.
• Demonstrated commitment to Christ and be able to recognize this position as one that contributes to the work of His Kingdom.
• Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity.
• Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure.
• Strong interpersonal and coaching skills.
• Excellent written and verbal communication skills.
• Proven organizational skills, able to prioritize and manage time and workflow (e.g. delegation) effectively to accomplish objectives.
• Ability to develop and effectively apply and help others implement policies, processes and procedures for organizational effectiveness and culture aims (values).
• Ability to adapt to changing circumstances
• Strong analytical and problem-solving skills
• Proficient in Microsoft 365 software including Teams, SharePoint, MS Word, MS Excel and MS Power Point
  
  

Language Skills

Fluency in English, both written and verbal, is required for this position; a working knowledge of Spanish and/or French is an asset.

Work Environment, Physical And Other Demands

The work environment encountered and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Position Requires

• Computer work and concentrated reading, sitting for long periods of time
• Telephone and computer communication, including conference calls (video)
• Travel:
• Requires travel within North America for meetings and conferences, as needed, up to 15 days a year.
• May require international travel, up to 3 weeks a year to participate in HR related portions of INGO meeting (e.g. Integral, ACT Alliance), or (b) visit field programs, which may include the possibility of destinations with rough terrain, unreliable access to water and electricity, and increased exposure to illness.