Global Engagement Manager (Vancouver, British Columbia)

Job Description:

The Global Engagement Manager supports The Community Solution Education System’s mission of preparing innovative, engaged, purposeful agents of change who serve our global community. Responsibilities include coordination, promotion and facilitation of a diverse range of recruitment strategies and engagement initiatives to drive international student enrollments. The Global Engagement Manager ensures prospective international students’ progress smoothly through the recruitment process, from lead generation to inquiry management and application completion, including generating leads, participating in conversion activities, working with recruitment partners, and other channels to achieve international student goals across the System colleges and universities.

This is a hybrid position. The ideal candidate must be located in/near Vancouver, British Columbia and willing to come into the onsite office.

The position focuses on the System's priority regions, with frequent travel, nationally and globally, up to 50% annually.

Position responsibilities include, but are not limited to:

• Implement The Community Solution Education System's international recruitment and engagement strategies, focusing on key priority regions.
• Recruit prospective undergraduate and graduate international students to the System colleges and universities via multi-channel local, national, and international recruitment and engagement efforts, including webinars, alumni events and student yield events.
• Achieve international recruitment goals by ensuring effective student conversions through the admissions funnel, from lead engagement, inquiry follow-up, and document collection to complete student applications.
• Develop and maintain relationships with recruitment agents, ensuring effective performance and compliance with institutional and federal regulations.
• Collaborate with Marketing teams to create targeted recruitment materials and campaigns for international audiences.
• Deliver market insights and accurate enrollment forecasts through consistent, specific, and detailed reports to key stakeholders.
• Assist Director(s) with partnership building, execution, and sustainability of MOUs across regions.
• Identify opportunities to increase international student presence through international recruitment and engagement activities and external support organizations.
• Assist the Directors with student engagement activities, focusing on document collection and application completeness.
• Support Global Engagement’s international recruitment and engagement efforts by participating in promotional events, fairs, tours, and related activities, virtual and in-person.
• Work with the Global Engagement team to achieve international student recruitment goals and overall international strategy across the System.
• Ensure accurate reporting and tracking of international student activities in the CRM system, including gathering, tracking, and reporting of data.
• Examine current international admissions, recruitment and engagement processes, focusing on process improvements and best practices for continuous improvement.
• Ensure complete and accurate reporting of all international activities in the CRM system.
• Communicate with college admissions teams regarding student pre-departure briefings and orientations.
• Serve as international liaison to the System’s international student organizations.
• Perform other job-related duties as assigned.

Required Qualifications:

Knowledge And Skills

• Must be a self-starter, with an entrepreneurial disposition; must demonstrate an elevated level of emotional intelligence and customer service within multi-cultural environments.
• Results-oriented; intrinsically driven to succeed.
• Excellent interpersonal skills with the ability to interact effectively with diverse populations to create positive relationships with external constituents.
• Sufficient analytical skills to assess recruitment efforts and help develop innovative student recruitment and engagement programs.
• Consistently demonstrate cultural sensitivity and diplomacy.
• Ability to work effectively with potential students and agents in the promotion of System programs.
• Excellent oral and written communication skills; ability to deliver presentations/trainings effectively communicate in oral and written form, and tailor the messages to various audiences.
• Ability to exercise discretion/independent judgment and act upon decisions within the scope of delegated authority.
• Ability to manage multiple projects and competing priorities while working independently with minimal supervision.
• Flexibility in schedule to accommodate domestic/international time zones.

Education:

• Bachelor’s degree required; TEFL or TESOL certification a plus.

Experience:

• Three or more years of direct experience working with international education programs, international student services and/or higher education administration within a multi-cultural environment.
• Two or more years of direct experience successfully working with international agents.
• Proven ability to monitor and evaluate the success of activities and report appropriately.
• Comprehensive knowledge of the student recruitment landscape as it pertains to The Community Solution Education System member college academic programs.
• Knowledge of immigration rules and regulations pertaining to college admissions policies and procedures.
• Proficiency in Salesforce or similar CRM system.
• Proficiency with social media platforms; website editing a plus.
• Experience managing budgets and demonstrating return on investment desired.

Working Conditions:

• This is a hybrid position that requires onsite and working from home capabilities.
• This position travels globally, up to 50% annually.
• This position averages 42 hours/week (hours worked over 40 will be considered overtime pay).

Compensation & Benefits

This opportunity is budgeted at $72,000 - $75,750 CAD base compensation.

The Community Solution is an Equal Opportunity Employer.