Global Director, Business Systems and IT

Position Description

Title: Global Director, Business Systems and IT

Reports to: Chief Financial Officer

The Global IT Director will lead the company’s IT strategy and operations across all regions. This role is responsible for ensuring the alignment of IT initiatives with business goals, managing global IT infrastructure, and driving innovation to support the company’s growth and efficiency. This position is in Toronto, Canada, with occasional travel to our global operations in the UK, USA, Continental Europe, India, the Middle East, China, and Asia Pacific.

Key Accountabilities:

• Develop and implement a global IT strategy that aligns with the company’s business objectives.
• Oversee the management of IT infrastructure, systems, and applications across all regions.
• Lead and mentor a diverse team of IT professionals, fostering a culture of collaboration and continuous improvement.
• Ensure the security, reliability, and scalability of IT systems.
• Develop and enforce IT security policies and procedures to protect the company’s data and systems from cyber threats.
• Manage relationships with external vendors and service providers.
• Drive digital transformation initiatives to enhance business processes, operational productivity, and customer experiences.
• Monitor and analyze IT performance metrics, making data-driven decisions to optimize operations.
• Develop annual operating and capital budgets required to deliver the IT strategy.
• Stay current with emerging technologies and industry trends, integrating relevant innovations into the IT strategy.

Specific Current Initiatives Requiring Leadership:

• Optimization of the global Infor 10.7 ERP system and associated workflows to deliver business efficiencies.
• Implementation globally of Kinaxis Demand and Capacity Planning.
• Implementation of Disaster Recovery Plan to complete the enhancement of system security across the company.
• Implementation of the IT organization plan for support, maintenance, and enhancement of business applications.
• Working with the Global Director Technology & Engineering, integrate data structures and tools with the company’s ERP system.

Role Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred.
• 15-20 years of experience managing IT resources in an engineering, manufacturing, and distribution environment.
• Proven experience in managing IT operations and teams.
• Strong understanding of IT infrastructure, cloud computing, cybersecurity, and enterprise applications.
• Excellent leadership, communication, and interpersonal skills, with presence and a bias for action.
• Ability to think strategically and execute tactically.
• Experience with digital transformation and innovation initiatives.
• Experience and comfort in working globally with a large support offshore workforce.
• Ability and willingness to travel occasionally to support the global IT team.
• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures).
• Ability to break down complex problems in a simplified way, conduct root cause analysis, and provide clear, well-thought-out recommendations.
• Self-directed with the ability to work autonomously and collaboratively, with a focus on results.
• Ability to communicate in an open and authentic manner in all situations.