Global Brand Operations Manager

Altis Technology; North Vancouver; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

Altis Technology, North Vancouver, is seeking a Senior Manager, Global Brand Operations to lead a global creative services team and drive resource planning and campaign delivery across regions.

You will partner with Creative, Brand, Strategy and cross-functional leaders to create scalable workflows, improve efficiency, and ensure on-time, on-budget execution of brand initiatives at a multinational scale.

Qualifications

• 8+ years in creative services management, ideally in retail/e-commerce or agency.
• 4+ years leading a project team or studio of 8+ people.
• Postsecondary education in Design Operations or related field.
• Experience with project management methodologies and production workflows.
• Knowledge of graphic design, photography, video, and digital production.

Responsibilities

• Lead and develop a global creative services team, oversee workload and hiring.
• Own end-to-end global campaign operations, timelines, resourcing, budgets.
• Lead portfolio and capacity planning, forecast resource needs.
• Develop and improve creative workflows, calendars, templates, SOPs.
• Partner with Creative, Brand, Strategy to deliver work on time and budget.
• Oversee project governance, vendor relationships, RFPs and invoices.
• Champion change management and continuous improvement across global Brand Ops.

Skills

Creative services management

Team leadership

Resource planning

Project management

Stakeholder influence

Education

Postsecondary education in Design Operations or related field

Tools

Monday.com

Job description

Location: North Vancouver, BC, Hybrid
Language: Strong written and spoken English, including excellent presentation skills
Duration: 912 months with potential for extension based on business needs
Background Check Requirement: 2 professional references and a criminal record background check

About the Opportunity

We’re hiring a Senior Manager, Global Brand Operations for an exciting opportunity with a leading international retail and e-commerce organization. This role sits at the intersection of seasonal campaign operations, resource management, and operational leadership, helping creative and marketing teams deliver exceptional work at a global scale.

You’ll lead the day-to-day delivery of key brand priorities while developing a high-performing creative services team. Working closely with Creative, Brand, Strategy, and cross-functional leaders, you’ll bring structure to complex initiatives, anticipate resource needs, and continuously improve how global creative work gets done.

What’s In It for You

Join a collaborative group of experienced producers, program leaders, campaign managers, and agency professionals who value creativity, experimentation, and continuous improvement. You’ll have meaningful influence over global workflows, resource strategies, and campaign delivery while partnering closely with senior creative and business leaders.

Your Responsibilities

• You’ll lead and develop a global creative services team, overseeing workload, team structure, hiring, and resource planning.
• You’ll own end-to-end global campaign operations, including timelines, project allocation, resourcing, budgets, and cross-functional coordination.
• You’ll lead portfolio and capacity planning, forecasting resource needs and recommending trade-offs when priorities compete.
• You’ll develop and improve creative workflows, calendars, project plans, methodologies, templates, tools, and standard operating procedures.
• You’ll partner with Creative, Brand, Strategy, and Project Management teams to deliver work on time, within scope and budget.
• You’ll oversee project governance, agency and vendor relationships, RFPs, purchase orders, invoices, and related financial administration.
• You’ll champion change management and continuous improvement across global Brand and Creative Operations.

Skills and Qualifications

• 8+ years of creative services management experience, ideally within international retail/e-commerce, apparel/footwear, creative agency, or production environments.
• 4+ years of experience leading a project team or studio of 8+ people.
• Postsecondary education in Design Operations, Agency/Studio Operations, or a related field.
• Practical knowledge of project management methodologies, creative production, and Monday.com or a similar platform.
• Knowledge of graphic design, photography, video, and/or digital communications production.
• Strong workflow, capacity planning, scheduling, analytical problem-solving, and prioritization skills.
• Proven ability to influence without direct authority, manage competing deadlines, and translate creative ideas into executable timelines.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.