Global Air Support Coordinator

G Adventures; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

G Adventures, a leading small-group adventure travel company, seeks to enhance its team with an air services role focused on providing exceptional customer service and travel sales support. Ideal candidates will bring a strong background in using Amadeus Cryptic and possess excellent organizational and communication skills while contributing to a dynamic and inclusive workplace culture.

Benefits

Competitive salary

Competitive benefits package

Birthday day off

Vacation time

Enhanced Parental Leave

Learning and growth opportunities

Employee Resource Groups

Qualifications

• Experience with Amadeus Cryptic system.
• Minimum 1-year experience in customer service & Travel Sales environment.
• Strong English communication skills.

Responsibilities

• Action all global air services and support on Amadeus GDS.
• Stay informed of airline rules & regulations.
• Assist sales team with developing flight selling culture.

Skills

Customer Service

Communication

Organization

Multi-tasking

Tools

Amadeus Cryptic

Microsoft Word

Microsoft Excel

Google Suite

Job description

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

What You’ll be Doing:

• Actioning all global air services and support, (ticketing, exchanges/re-issues, schedule changes, refunds etc.)on Amadeus GDS

• Respond in a timely manner to all emails

• Stay fully informed of all airline rules & regulations

• Ensure all tickets due are processed/issued daily

• Assist sales team with developing a culture & confidence in selling flights with tours

• Ensure proactive follow up with airlines on authorizations & problem file solution

• Point of contact for the local office in G Air matters, (Internal Booking Engine, etc.)

General:

• Assist in any air project-related development

• Other duties or responsibilities as required

• Standard local office 9-5 work schedule with occasional after-hours/weekend emergency support

• Contribute actively to the company’s performance and culture by fully embracing G Adventures Core Values

Desired Skills and Experience.

• Experience with Amadeus Cryptic system

• Amadeus Cryptic advanced skills on PNRs, Fares, Ticketing, Exchanges, and Refunds (BSP/ARC)

• Minimum 1-year experience in customer service & Travel Sales environment

• Advanced computer skills and ability to learn new systems

• Confident using Microsoft (Word, Excel) and Google (Gmail/Drive), etc.

• Customer Service focused, both internal and external

• Airlines NDC (New Distribution Channel) understanding is an asset.

• Strong English, written and verbal communication skills

• Self-motivator and willing to communicate up

• Ability to multi-task and prioritize tasks, duties

• Excellent organizational skills and attention to detail

• Self-starter mentality

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.