Glacier Experience Supervisor Jasper Columbia Icefield

Glacier Experience Supervisor Jasper Columbia Icefield

Pursuit Collection, Jasper, AB
$27.50 an hour - Seasonal, Full-time

Job details
Pay: $27.50 an hour
Job type: Seasonal, Full-time
Location: Jasper, AB

What will be your daily pursuit?
As a part of the Glacier Adventure team, a Glacier Experience Supervisor contributes to making the Columbia Icefield Adventure experience as safe, entertaining, and informative as possible for both the department staff and guests visiting from around the globe. The Supervisor is responsible for ensuring all operators are safely operating various types of coach buses and unique Ice Explorer vehicles while delivering high-quality interpretive tour content in a professional and interactive manner, meeting the service goals and expectations of Pursuit.

What will you do in this job?
Routine in-the-field supervision and coaching of all department staff, which would involve:

1. Proper operation of the Coaches/Ice Explorers, including pre/post trip inspections and accurate completion of all documentation pertaining to the driver guide role.
2. Professional conduct towards both guests and coworkers while in the field, including locations such as the Turnaround Point, Transfer Bays, and Icefield Center Loading Gates.
3. “Own the Zone” ensuring all areas of the Driver Guide operations meet expectations from cleanliness standards, employee appearance, customer service, safety, and environmental standards.
4. Handling the payroll submission of the department under the supervision of the manager.
5. Assisting the manager in the day-to-day cooperative efforts between all other departments involved with the Columbia Icefield Adventure, and acting as the department lead in the manager’s absence.
6. Receiving feedback from driver guides and staff from other departments that are involved with the Columbia Icefield Adventure, incident/accident reports, referring any outstanding items to the Sr Manager Operations and Attractions and/or the Director of Attractions, and conducting minor staff performance adjustments as required.
7. Performing routine administrative duties, including inventory management, short/long term staff scheduling, incident reporting, and attending daily leadership meetings in the manager’s absence.
8. Other duties as assigned.

What skills and experience do you need for this job?
Class 2 with Q (Air Brakes Endorsement), an asset
Previous leadership experience, Required
General understanding of all Columbia Icefield operational policies and procedures relating to the Columbia Icefield Adventure Department, an asset
Ability to think outside the box with a positive attitude, and fast-paced problem-solving skills
A fantastic sense of humour as well as a friendly, mature, energetic personality for staff to look up to.
Able to set a performance standard of excellence while operating in the field.
Able to effectively deliver difficult news to staff if necessary.
Comfortable and confident in providing constructive feedback and offering solutions.
Proven team player able to build and support an effectively operating team and work cohesively with other departments.
Effective communication skills and conflict management - Enjoy working with a team in a busy, fast-paced environment.
Must enjoy working outdoors, even in challenging mountain weather conditions.
Comfortable working on your feet for extended periods of time in an outdoor environment. Be prepared for all weather conditions (Snow, Rain, Wind, Hail).
Must meet the Organization's grooming and appearance standards.
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.
Standard First-Aid or higher an asset.

What will your work environment be like?
Beautiful. You’ll be working in the iconic, unforgettable, and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.