Gift Processing Officer Scarborough Health Network Foundation (SHN Foundation)

The Canadian Council for the Advancement of Education (CCAE); Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading community health organization in Ontario is seeking a Gift Processing Officer to enhance the donor experience through timely and accurate processing of donations. The candidate will be responsible for gift entry, generating acknowledgment letters, and maintaining donor confidentiality. The ideal candidate has at least 5 years of experience in charity, ideally in healthcare, and a strong commitment to customer service. This is an exciting opportunity with competitive compensation and benefits.

Benefits

Competitive salary

Annual performance bonus

Comprehensive benefits

Defined benefit pension plan

Qualifications

• Minimum of 5 years of gift entry experience in a charity, preferably in a healthcare setting.
• Strong commitment to delivering outstanding donor/customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Process donations to ensure quality, integrity, and accuracy of donor data.
• Generate thank you letters and charitable tax receipts.
• Maintain appropriate record-keeping with a commitment to donor confidentiality.

Skills

Customer service orientation

Accurate data entry

Team collaboration

Multitasking ability

Education

Undergraduate degree or college diploma

Tools

Raiser’s Edge

Fundraise Up

MS Office Suite

Job description

Who we are :

Scarborough Health Network is a leading community teaching health network, consisting of three hospitals and eight satellite sites in Scarborough, one of the most diverse communities in Canada. Our Foundation works with generous donors, volunteers and community members to raise funds for state-of-the-art infrastructure and medical technology to support the hospital’s mission to improve lives through exceptional care.

SHN Foundation is raising the profile of our hospitals through the Love, Scarborough marketing and fundraising campaign. The extraordinary success of Love, Scarborough has helped generate mass awareness, has inspired transformational gifts, and has shone needed attention onto healthcare inequity and gaps in Scarborough. The Foundation has seen tremendous growth all around (staff, events, donations, media coverage, partnership, etc.). It’s an exciting time to join the organization as we continue to build upon this momentum!

Find out more about this compelling campaign by visiting www.lovescarborough.ca.

What you’ll be doing :

Are you customer-service oriented and understand that a positive donor experience (at every touchpoint!) is critical to stewardship of our donors? Do you embrace that best-in-class gift processing is part of the donor experience?

SHN Foundation is seeking an enthusiastic professional to join our team in the role of Gift Processing Officer. Reporting to the Manager, Donor Support Services, you will support the timely and accurate processing of donations, including receipting and issuance of acknowledgement letters.

Your responsibilities :

• Staff the front desk including greeting visitors, assisting with walk-in donations and handling incoming phone inquiries at Centenary office.
• Timely and accurately process gifts (offline, online, memorial, tribute, etc.) to ensure quality, integrity and accuracy of donor data
• Generate thank you letters and charitable tax receipts per Foundation guidelines / timelines
• Process deposits using the deposit scanner for cheques or via bank branch for cash
• Assist with record maintenance, as required, under the direction of the Manager, Donor Support Services
• Maintain appropriate record-keeping with a commitment to donor confidentiality
• Reconcile donations processed through batches with other sources and with Finance personnel, as necessary
• Attend events for cash management purposes and assume other duties in support of the event
• Keep abreast of Canada Revenue Agency regulations concerning charities and provide advice / insights to Foundation colleagues
• Perform other donor support services related tasks and project work, including With Gratitude fulfillment, etc.

What you bring to the position :

Minimum of 5 years of gift entry experience in a charity, preferably in a healthcare setting or complex organization

Undergraduate degree and / or college diploma, or equivalent experience

Strong commitment to delivering outstanding donor / customer service

Demonstrated ability to multi-task and meet deadlines

Ability to work effectively with a team and a diverse group of stakeholders

Knowledge of Raiser’s Edge (NXT and database view preferred)

Working experience with online donation platforms, preferably Fundraise Up, AKA Raisin, and data import tools (Import-omatic, etc.)

Excellent verbal and written communication skills

Familiarity with fundraising and accounting practices and procedures

Organized and highly detail oriented, with the ability to manage timelines, goals and expectations

Proficient with MS Office Suite, including complex mail merge operations.

Your competencies include :

Proven knowledge of Canada Revenue Agency’s requirements, especially with regards to receipting

Accurate and efficient data entry skills

A customer service mentality, aware that every interaction with donors must be positive and that donors expect timeliness of receipting or responses to inquiries

An embrace of best practices in the gift processing field

What we have to offer :

When you work for SHN Foundation, you join a caring and collaborative team that is invested in both your success and career development. This is an exciting time to join a growing and meaningful organization, with ambitions to make the biggest impact yet to healthcare in Scarborough.

We offer an excellent package to employees, including a competitive salary and annual performance bonus, an industry-leading defined benefit pension plan through HOOPP, comprehensive benefits, and the opportunity to progress and build your career.

Accommodation Statement :

Scarborough Health Network Foundation (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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