Gift Processing Officer

Scarborough Health Network; Toronto; On-site; CAD 50,000 - 75,000; Full time

Job summary

Scarborough Health Network is seeking a Gift Processing Officer to support donor relations and gift processing. This full-time position focuses on ensuring a positive donor experience and accurate processing of donations, while working collaboratively with the fundraising team. The role requires a minimum of 5 years of related experience and offers a competitive salary package within Toronto's healthcare sector.

Benefits

Competitive salary and annual performance bonus

Defined benefit pension plan through HOOPP

Comprehensive benefits

Career development opportunities

Qualifications

• Minimum of 5 years of gift entry experience in a charity.
• Strong commitment to delivering outstanding donor/customer service.
• Proficient with MS Office Suite, including complex mail merge operations.

Responsibilities

• Timely and accurately process gifts to ensure quality and integrity of donor data.
• Generate thank you letters and charitable tax receipts per Foundation guidelines.
• Staff the front desk including greeting visitors and assisting with donations.

Skills

Customer Service

Data Entry

Multi-tasking

Attention to Detail

Education

Undergraduate degree or college diploma

Tools

Raiser’s Edge

Fundraise Up

MS Office Suite

Job description

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Job Number: JR103503

Job Title: Gift Processing Officer

Department: TSHF Foundation CEO

Job Category: Foundation

Hospital Location: Centenary Site

Job Type: Permanent, Full time

Number of Positions: 1

Hours: Days

Scarborough Health Network is a leading community teaching health network, consisting of three hospitals and eight satellite sites in Scarborough, one of the most diverse communities in Canada. Our Foundation works with generous donors, volunteers and community members to raise funds for state-of-the-art infrastructure and medical technology to support the hospital’s mission to improve lives through exceptional care.

SHN Foundation is raising the profile of our hospitals through the Love, Scarborough marketing and fundraising campaign. The extraordinary success of Love, Scarborough has helped generate mass awareness, has inspired transformational gifts, and has shown needed attention onto healthcare inequity and gaps in Scarborough. The Foundation has seen tremendous growth all around (staff, events, donations, media coverage, partnership, etc.). It’s an exciting time to join the organization as we continue to build upon this momentum!

Find out more about this compelling campaign by visiting lovescarborough.ca.

Job Description

What you’ll be doing:

Are you customer-service oriented and understand that a positive donor experience (at every touchpoint!) is critical to stewardship of our donors? Do you embrace that best-in-class gift processing is part of the donor experience?

SHN Foundation is seeking an enthusiastic professional to join our team in the role of Gift Processing Officer. Reporting to the Manager, Donor Support Services, you will support the timely and accurate processing of donations, including receipting and issuance of acknowledgement letters.

Your Responsibilities

• Staff the front desk including greeting visitors, assisting with walk-in donations and handling incoming phone inquiries at Centenary office.
• Timely and accurately process gifts (offline, online, memorial, tribute, etc.) to ensure quality, integrity and accuracy of donor data
• Generate thank you letters and charitable tax receipts per Foundation guidelines/timelines
• Process deposits using the deposit scanner for cheques or via bank branch for cash
• Assist with record maintenance, as required, under the direction of the Manager, Donor Support Services
• Maintain appropriate record-keeping with a commitment to donor confidentiality
• Reconcile donations processed through batches with other sources and with Finance personnel, as necessary
• Attend events for cash management purposes and assume other duties in support of the event
• Keep abreast of Canada Revenue Agency regulations concerning charities and provide advice/insights to Foundation colleagues
• Perform other donor support services related tasks and project work, including With Gratitude fulfillment, etc.
  
  

What You Bring To The Position

• Minimum of 5 years of gift entry experience in a charity, preferably in a healthcare setting or complex organization
• Undergraduate degree and/or college diploma, or equivalent experience
• Strong commitment to delivering outstanding donor/customer service
• Demonstrated ability to multi-task and meet deadlines
• Ability to work effectively with a team and a diverse group of stakeholders
• Knowledge of Raiser’s Edge (NXT and database view preferred)
• Working experience with online donation platforms, preferably Fundraise Up, AKA Raisin, and data import tools (Import-omatic, etc.)
• Excellent verbal and written communication skills
• Familiarity with fundraising and accounting practices and procedures
• Organized and highly detail oriented, with the ability to manage timelines, goals and expectations
• Proficient with MS Office Suite, including complex mail merge operations.
  
  

Your Competencies Include

• Proven knowledge of Canada Revenue Agency’s requirements, especially with regards to receipting
• Accurate and efficient data entry skills
• A customer service mentality, aware that every interaction with donors must be positive and that donors expect timeliness of receipting or responses to inquiries
• An embrace of best practices in the gift processing field
  
  

What We Have To Offer

When you work for SHN Foundation, you join a caring and collaborative team that is invested in both your success and career development. This is an exciting time to join a growing and meaningful organization, with ambitions to make the biggest impact yet to healthcare in Scarborough.

We offer an excellent package to employees, including a competitive salary and annual performance bonus, an industry-leading defined benefit pension plan through HOOPP, comprehensive benefits, and the opportunity to progress and build your career.

Accommodation And Diversity Statement

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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