Gestionnaire de projet de service / Service Project Manager

Hitachi Energy; Montreal; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading energy solutions company is seeking a Service Project Manager in Montreal to oversee project delivery and manage client relationships. The ideal candidate has over 5 years in project management and a bachelor’s degree in engineering. Responsibilities include leading cross-functional teams and ensuring compliance with safety regulations. This full-time role offers comprehensive benefits, including health insurance and a retirement plan.

Benefits

Comprehensive health insurance

Retirement plan with employer contributions

Bonus programs

24/7 employee assistance

Wellness and fitness programs

Remote work policy

Qualifications

• At least 5 years of experience in project management, field service, project engineering, or customer support.
• Strong understanding of project management principles, including risk analysis and mitigation.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Serve as the primary client liaison for project delivery.
• Lead all aspects of assigned projects, including remote teams.
• Ensure compliance with health, safety, and environmental policies.

Skills

Project management

Leadership

Critical thinking

Negotiation skills

Education

Bachelor’s degree in Engineering or related field

Tools

SAP

MS Project

MS Word

MS Excel

Visio

Job description

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About the role

Hitachi Energy is a pioneering technology leader committed to improving access to affordable, reliable, sustainable, and modern energy worldwide. We support lighting, factory operations, hospitals, and schools. Our solutions impact over three-quarters of the global population. With over 100 years of engineering heritage and a diverse workforce of more than 40,000 employees across 90+ countries, we prioritize social, environmental, and economic values for a sustainable society.

As a Customer Project Manager, you will be the main contact for clients, ensuring smooth project delivery and exceptional service. You will lead cross-functional teams, manage remote staff, and oversee projects from start to finish while maintaining strong relationships and adhering to Hitachi Energy standards.

Your impact

• Serve as the primary client liaison, responding promptly and professionally to their needs.
• Own and resolve customer issues by coordinating with internal teams and external partners.
• Provide support outside normal working hours for urgent issues.
• Lead all aspects of assigned projects, reporting progress to management.
• Manage remote teams and specialized engineers.
• Oversee multiple projects, following established processes.
• Ensure contractual obligations are met under challenging conditions.
• Coordinate with finance, suppliers, and clients to ensure timely payments.
• Communicate project status proactively and escalate issues as needed.
• Ensure compliance with health, safety, and environmental policies.

Your background

• Bachelor’s degree in Engineering or related field.
• At least 5 years of experience in project management, field service, project engineering, or customer support with proven success.
• Strong critical thinking skills to respond effectively in emergencies and minimize downtime.
• Excellent leadership and interpersonal skills for effective collaboration and communication.
• Solid understanding of project management principles, including risk analysis and mitigation.
• Ability to manage multiple projects simultaneously, delivering high-quality results.
• Proactive, self-motivated, and capable of taking initiative.
• Negotiation skills for interactions with clients.
• Knowledge of SAP, MS Project, Visio, MS Word, and Excel.
• Experience with FACTS and/or HVDC projects is an advantage.
• Experience in preventive and corrective maintenance of transmission systems like FACTS, HVDC, or high-voltage substations.

Additional benefits

• Comprehensive health insurance and telemedicine access.
• Retirement plan with employer contributions.
• Bonus programs.
• 24/7 employee and family assistance.
• Wellness and fitness programs.
• Remote work policy.

Hitachi Energy is a global leader in electrification, powering a sustainable energy future with digital innovations at its core. With over a century of pioneering technologies like high-voltage systems, transformers, automation, and power electronics, we address the urgent energy challenge of balancing rising demand with decarbonization. Headquartered in Switzerland, we employ over 50,000 people across 60 countries, generating about $16 billion USD in revenue. We invite you to apply today.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Project Management and IT

Industries: Appliances, Electrical, and Electronics Manufacturing, IT Services and Consulting