Gestionnaire de Programme Senior, Service à la Clientèle, Support programme A220 / Customer Ser[...]

Airbus; Montreal; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Program Manager to enhance the performance of the A220 fleet. This role involves collaborating with engineering and program teams, managing customer relationships, and ensuring operational reliability. The position offers a dynamic work environment in the vibrant Montreal area, balancing professional growth with a high quality of life. The ideal candidate will bring extensive experience in aerospace engineering and customer services, along with a strategic mindset and a passion for team development. Join this innovative firm and elevate your career while contributing to the success of the A220 program.

Benefits

Attractive salary

Annual bonus

Group insurance plan

Pension plan

Share purchase plan

On-site cafeterias

Highly competitive holiday policy

Employee Assistance Program

Discount Program

Free shuttle service

Qualifications

• 15+ years of experience in engineering and customer services required.
• Strong business acumen and project management skills are essential.

Responsibilities

• Oversee and mentor Program Managers to ensure success.
• Anticipate operator needs and initiate timely support projects.

Skills

Customer Relationship Management

Project Management

Aerospace Engineering

Strategic Thinking

Financial Acumen

Education

Aerospace Engineering Degree

Job description

The A220 commercial aircraft Programme is looking for a Customer Services, A220 Program Support, Senior Program Manager to join our A220 Fleet Technical Operations team based in Mirabel (Québec, Canada), where you will jointly work with our engineering and program teams, our suppliers and our customers with the objective to improve the A220 fleet performance in service.

You will be part of the Fleet Efficiency team whose mission is to ensure safe & economic operation of the fleet in-service.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Senior Program Manager, Customer Services will be to:

1. Follow up on solutions to Major In-Service Problems (MISP) (time, cost, performance)
2. Define and implement actions to sustain the in-service fleet OR (Operational Reliability) performance at the target value
3. Participate to the actions contributing to ensure safety of the in-service fleet

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

1. Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
2. Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
3. Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, free shuttle service between Montreal and Mirabel and carpooling application.
4. Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

You will also be responsible for:

1. Overseeing, mentoring & sharing your technical knowledge and experience with the Program Managers to ensure they successfully fulfill their mandates;
2. Anticipating A220 operators’ needs and proactively initiating projects to support them in a timely manner;
3. Representing the Fleet Efficiency organization in Program Review Meetings with key suppliers by discussing risk & issues and highlighting priorities of the Customer Services organization;
4. Actively participating in the A220 program change governance, including Launch Boards, Evaluation Boards, Change Control Boards, Service Bulletin Control Boards, etc.;
5. Contributing to the recurring analysis of the fleet performance (Operational Reliability, Unplanned Technical Grounding, Maintenance costs, etc) by identifying deviations from targets and launching appropriate mitigation, improvement or recovery actions;
6. Maintaining an overview of all Major Systems and Powerplant issues and providing guidance to the organization with regards to prioritization, potential mitigations, in-service strategies & commercial policies;
7. Actively participating in the organization and execution of the Customer Services events organized for the A220 Operators: Worldwide Symposium, Fleet Managers Meetings (FMM), Systems Working Groups, Regional Conferences and Technical Review Meetings (TRM);
8. Leading and/or supporting key process improvement and best practices initiatives, including cross-functional ones.

Your boarding pass:

1. You possess an Aerospace Engineering degree or equivalent;
2. You have a minimum of 15 years of experience in Engineering, aircraft operation and/or customer services;
3. You demonstrate experience in interacting with customers and managing relationships;
4. You are customer focused and behave with integrity at all times with no compromise;
5. You possess a strong business and financial acumen combined with a strategic view;
6. You have experience in managing multi-disciplinary projects and excellent presentation skills;
7. You have demonstrated capability of working within high performance teams in a fast-paced environment, with constantly changing priorities;
8. You care for people's development and value everyone’s contribution.

This role may involve some travels for business worldwide.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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