Gestionnaire de programme (Contrat de 14 Mois) / Program Manager (14 Month Contract)

Innomar Strategies; Quebec; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

A forward-thinking company is seeking a Program Manager to lead innovative projects in the healthcare sector. This role involves overseeing associates, managing client communications, and ensuring the successful execution of various programs. The ideal candidate will possess strong project management skills, a background in the pharmaceutical or healthcare industries, and a commitment to improving client outcomes. Join this dynamic team and contribute to meaningful initiatives that enhance the lives of patients and customers. If you're passionate about making a difference and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Care

Backup Dependent Care

Adoption Assistance

Paid Parental Leave

Professional Development Resources

Mentorship Programs

Qualifications

• Minimum 3 years' experience in pharmaceutical or healthcare industries.
• Minimum 2 years’ experience in project or program management.

Responsibilities

• Oversee associates to ensure quality customer service and manage follow-ups.
• Implement call center projects and evaluate their effectiveness.

Skills

Project Management

Client Management

Analytical Skills

Communication Skills

Problem-Solving

Leadership Skills

Education

University Degree in Business Administration

Equivalent Experience in Science

Tools

Microsoft Office Suite

Automated Warehouse Operating System

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities :

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs and requirements.
• Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
• Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
• Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs;
• Implement assigned call centre projects;
• Design and development of new projects including development of protocols, resource allocation and database;
• Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;
• Produce all project related reporting;
• Participate in client meetings;
• Daily and on-going client project communications;
• Identify and implement staff recruiting strategies and participate in the hiring process.
• Responsible to report all Adverse Events to the assigned units / departments
• The Program Manager will also be assigned other duties and tasks as required from time

Experience and Education Requirements :

• Minimum University Degree in Business Administration, Science or equivalent experience;
• Science / healthcare background an asset;
• Minimum of 3 years' experience in the pharmaceutical / biotech or healthcare-related industries;
• Strong client management experience an asset
• Minimum 2 years’ experience in project or program management;
• Minimum 2 years of People management experience
• Experience in reimbursement considered an asset;
• RN / RPN designation an asset and may be required by specific programs

Minimum Skills, Knowledge and Ability Requirements :

• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.