Gestionnaire de Cas, Bilingue - Opportunités Future / Bilingual Caseworker - Future Opportunities

Innomar Strategies; Ontario; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Innomar Strategies is seeking a Caseworker to manage projects and provide telephonic support in a healthcare setting. The successful candidate will handle case management, adhere to protocols, and maintain communication with team members. This role requires bilingualism and experience in customer service. The company's remote-first culture offers flexibility and numerous benefits along with opportunities for professional development.

Benefits

Competitive Total Rewards Package

Flexible benefits program

Parental Leave Top Up

Tuition Reimbursement

Learning Programs and Leadership Training

Qualifications

• Requires bilingualism in French and English.
• Minimum 1 year experience in customer service.
• Two-year associate's degree or equivalent experience.

Responsibilities

• Manage assigned projects and cases.
• Provide telephone support for patient and healthcare issues.
• Document activities in program specific database.

Skills

Bilingualism

Customer Service

Analytical Skills

Communication

Problem-Solving

Education

Two-year associate's degree

Tools

Microsoft Word

Excel

Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

The management of the assigned projects and / or cases.

Adherence to the general company processes

Telephone support :

Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on :

funding and access issues, including private, public and special access programs;

compliance programs

Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption / discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;

Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;

All patient programs are based on casework methods and include a significant amount of out-bound calls.

Document each activity in program specific database.

Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.

Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.

Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.

With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.

Responsible to report all Adverse Events to the assigned units / departments

The Caseworker will also be assigned other duties and tasks as required from time to time

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

Bilingualism (French / English) required;The successful candidate will have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.

A minimum of one (1) year experience in customer service

Ability to multitask

Experience in the medical and pharmaceutical field is an asset.

Working knowledge of Word, Excel and Outlook

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

Advanced knowledge of pharmaceutical distribution industry

Working knowledge of automated warehouse operating system

Strong business and financial acumen

Strong analytical and mathematical skills

Ability to communicate effectively both orally and in writing

Effective interpersonal and leadership skills

Effective organizational skills; attention to detail

Ability to consistently meet deadlines

Excellent problem-solving skills; ability to resolve issues effectively and efficiently

Excellent presentation skills

Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Why choose Innomar Strategies?

Remote-First” culture – flexible opportunities to work from home!

Competitive Total Rewards Package :

Base salary + bonus programs

RRSP matching

Employee Share Purchase Plan

Flexible benefits program (in effect on day one), including :

Wellness Account – to focus on your nutrition, fitness, health and well-being

Parental Leave Top Up, 24 / 7 Employee Assistance Program, and Virtual Healthcare

Tuition Reimbursement + Employee Referral Programs

Growth opportunities for career advancement

Learning Programs, Leadership Training and Mentorship Programs to further your professional development

Ability to make an impact in creating healthier futures

We value diversity, equity and inclusion to foster a culture of belonging

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

LI-FA1

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.