Gestionnaire de Cas, Bilingue - Opportunités Future / Bilingual Caseworker - Future Opportunities

Cencora; Nova Scotia; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Cencora is seeking future candidates for Caseworker positions, focused on managing healthcare-related projects and ensuring service delivery. Ideal candidates will be bilingual in French and English, with a background in business or healthcare, and strong customer service skills. We promote a remote-first culture with competitive rewards and growth opportunities.

Benefits

Remote-first culture

Competitive rewards

Benefits and growth opportunities

Commitment to diversity and inclusion

Qualifications

• Bilingual in French and English required.
• Minimum one year of customer service experience.
• Experience in the medical/pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects and adherence to processes.
• Provide telephone support and implement call-centre programs.
• Administer case-management protocols and monitor compliance.

Skills

Bilingual (French and English)

Customer Service

Multitasking

Analytical Skills

Problem-Solving

Effective Communication

Education

Two-year associate's degree or equivalent in business or healthcare

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

1. The management of the assigned projects and/or cases.
2. Adherence to the general company processes.
3. Telephone support : Implementing call-centre programs including providing support to patients, healthcare professionals, and funding bodies. Current assistance lines focus on funding and access issues, including private, public, and special access programs.
4. Compliance programs : Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with healthcare providers.
5. Implementing pharmaceutical and biotechnology market research initiatives with healthcare professionals.
6. All patient programs are based on casework methods and include outbound calls.
7. Document each activity in program-specific database.
8. Participate in ongoing training and specialized courses as deemed appropriate.
9. Provide feedback on protocols, databases, processes, and inter-departmental relationships.
10. Communicate clearly with managers and colleagues regarding case management during absences.
11. Participate in training of new caseworkers, including shadowing and call monitoring.
12. Report all adverse events to the relevant units/departments.
13. The Caseworker may be assigned additional duties as required.

RECRUITING FOR THE FUTURE

This posting is for future job opportunities. If you do not see a suitable position now, submit your resume for consideration for future bilingual opportunities. Only qualified candidates will be contacted.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• Bilingual in French and English required; daily contact with unilingual English speakers.
• Two-year associate's degree or equivalent in business, healthcare, or related fields.
• Minimum one year of customer service experience.
• Ability to multitask.
• Experience in the medical/pharmaceutical field is an asset.
• Proficiency in Word, Excel, and Outlook.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS :

• Knowledge of the pharmaceutical distribution industry.
• Understanding of warehouse systems.
• Strong business, financial, analytical, and mathematical skills.
• Effective communication skills, both oral and written.
• Interpersonal and leadership skills.
• Organizational skills with attention to detail.
• Ability to meet deadlines consistently.
• Problem-solving skills and presentation abilities.
• Proficiency in Microsoft Office programs.

Why choose Innomar Strategies?

We offer a remote-first culture, competitive rewards, benefits, growth opportunities, and a commitment to diversity and inclusion. We also require all Canadian team members to be fully vaccinated against COVID-19 or to follow exemption procedures as per policy.