Gestionnaire de Cas, Bilingue / Bilingual Caseworker

AmerisourceBergen; Ontario; Hybrid; CAD 41,000 - 64,000; Full time

Job summary

Join a leading pharmaceutical solutions provider as a Case Manager, where you will manage projects and provide vital support to patients and healthcare professionals. This full-time role involves multitasking, effective communication, and collaboration with cross-functional teams to ensure access to essential therapies. You'll benefit from comprehensive training and professional development opportunities while contributing to a culture of inclusivity and support.

Benefits

Health Coverage

Wellness Programs

Family Support

Professional Development

Mentorship

Qualifications

• Minimum of one year in customer service.
• Experience in the medical/pharmaceutical field is advantageous.

Responsibilities

• Manage assigned projects and cases.
• Provide telephone support for patients and healthcare professionals.
• Conduct market research in pharmaceuticals.

Skills

Bilingual

Problem-Solving

Communication

Organizational Skills

Education

Associate's Degree

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities:

• The management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support:
• Implementing call-centre programs including providing support to patients, healthcare professionals, and funding bodies. Focus areas include funding/access issues, compliance, and case management protocols such as clinical monitoring, data collection, patient follow-up, adverse event reporting, and liaison with healthcare providers.
• Conducting pharmaceutical and biotech market research with professionals and patients.
• Managing casework methods, including outbound calls and documentation in specific databases.
• Participating in ongoing training and providing feedback on protocols, databases, and processes.
• Communicating clearly with managers and colleagues about case management during absences.
• Participating in training new caseworkers through shadowing and call monitoring.
• Reporting adverse events to relevant units/departments.
• Performing additional duties as required.

Experience and Educational Requirements:

• Broad training in fields like business, sales, marketing, or IT, typically via a two-year associate's degree or equivalent experience.
• Minimum of one year in customer service.
• Bilingual (French/English) is an asset.
• Ability to multitask and problem-solve effectively.
• Experience in the medical/pharmaceutical field is advantageous.
• Proficiency in Word, Excel, and Outlook.

Minimum Skills, Knowledge, and Abilities:

• Industry knowledge of pharmaceutical distribution and warehouse systems.
• Strong business, analytical, and organizational skills.
• Effective communication and interpersonal skills.
• Ability to meet deadlines and resolve issues efficiently.
• Proficiency in Microsoft Office programs.

The successful candidate may interact daily with English-speaking customers, patients, or team members from cross-functional teams.

What Cencora Offers:

We provide competitive compensation, benefits, and resources to support an inclusive culture and our team members’ well-being. Benefits include health coverage, wellness programs, family support, training, professional development, mentorship, volunteer activities, and more.

Full-time position.

Equal Employment Opportunity:

Cencora is committed to providing equal employment opportunities without discrimination based on race, gender, age, disability, or other protected categories. We also provide reasonable accommodations for individuals with disabilities during the employment process.

Accessibility Policy:

We are dedicated to fair and accessible employment practices, accommodating individuals with disabilities during recruitment and employment.

Salary Range*

$41,200 CAD - $63,360

Affiliated Companies:

Innomar Strategies

Cencora is a global pharmaceutical solutions leader committed to improving lives worldwide by connecting manufacturers, providers, and patients to ensure access to necessary therapies.

Job Scams:

Be vigilant against recruitment scams. Always verify the legitimacy of job postings, avoid sharing sensitive information prematurely, do not pay fees for employment, and use official communication channels ending in @cencora.com or related domains.