Gestionnaire de Cas, Bilingue / Bilingual Caseworker

Innomar Strategies; Ontario; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to creating healthier futures. This role involves managing projects and providing essential support to patients and healthcare professionals. You'll engage in market research, adhere to case-management protocols, and contribute to training new team members. With a focus on customer service and communication, this position offers a chance to make a meaningful impact in the medical and pharmaceutical fields. The company values your growth and offers competitive compensation and benefits in a supportive environment.

Benefits

Competitive Compensation

Health and Wellness Programs

Family Support Programs

Training and Mentorship

Volunteer Opportunities

Qualifications

• Requires a two-year associate's degree or equivalent experience.
• Bilingual in French and English is an asset.

Responsibilities

• Manage assigned projects and cases, ensuring adherence to company processes.
• Provide telephone support and implement call-center programs.

Skills

Customer Service

Multitasking

Analytical Skills

Communication Skills

Problem-Solving

Education

Associate's Degree in Business or Related Field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

1. The management of the assigned projects and/or cases.
2. Adherence to the general company processes.
3. Telephone support : Implementing call-center programs, including providing support to patients, healthcare professionals, and funding bodies. Focus areas include funding and access issues, compliance programs, and liaising with healthcare providers.
4. Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy monitoring, adverse event reporting, and communication with healthcare providers.
5. Conduct pharmaceutical and biotechnology market research with physicians, patients, pharmacists, or other health professionals.
6. Document all activities in the program-specific database.
7. Participate in ongoing training and specialized courses as deemed necessary.
8. Provide feedback on protocols, databases, and inter-departmental processes.
9. Communicate clearly with managers and colleagues regarding case management during absences.
10. Assist in training new caseworkers through shadowing and call monitoring.
11. Report all adverse events to the relevant departments.
12. Perform other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• Typically requires a two-year associate's degree or equivalent experience in fields like business, sales, marketing, or computer sciences.
• Minimum of one (1) year experience in customer service.
• Bilingual in French and English is an asset.
• Ability to multitask effectively.
• Experience in the medical or pharmaceutical field is an asset.
• Proficiency in Word, Excel, and Outlook.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

• Knowledge of the pharmaceutical distribution industry.
• Familiarity with automated warehouse systems.
• Strong business, financial, analytical, and mathematical skills.
• Effective oral and written communication skills.
• Interpersonal and leadership abilities.
• Excellent organizational skills with attention to detail.
• Ability to meet deadlines consistently.
• Problem-solving and presentation skills.
• Proficiency in Microsoft Office programs.
• Ability to interact daily with English-speaking customers, patients, and team members.

What Cencora offers

We offer competitive compensation, benefits, and resources that foster an inclusive culture and support your personal and professional growth, including health, wellness, and family support programs, training, mentorship, and volunteer opportunities.