Geospatial Technical Support – Southeast

The Survey Association; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

The Survey Association is seeking a Geospatial Technical Support professional to enhance customer satisfaction through effective problem-solving and support. The role involves responding to technical inquiries, maintaining accurate records, and creating training documentation. Join us for competitive benefits, ongoing training, and a commitment to inclusivity.

Benefits

Company car and fuel card

23 Days Holiday plus bank holidays

Pension Scheme

Employee Assistance Programme

Qualifications

• Experience in Site Engineering, Topographic Survey, or GIS.
• Ability to respond effectively to customer inquiries.
• Proficient in maintaining technical documentation.

Responsibilities

• Respond to customer inquiries and provide solutions.
• Maintain records of support ticket dialogues.
• Create user guides and training materials.

Skills

Technical Support

Customer Service

Diagnostic Testing

Troubleshooting

Education

Site Engineering

Topographic Survey

GIS

Job description

Geospatial Technical Support – Southeast

Job Description

Geospatial Technical Support

Are you a graduate or experienced surveyor/engineer looking to take your career to new heights?

Your Role

• We are seeking a talented Geospatial Technical Support professional to join our team. In this role, you will have the exciting opportunity to support our valued customers with technical queries related to Trimble Survey products, provide training, and create support guides.

Key Responsibilities

• Respond promptly to customer inquiries, aiming to provide effective solutions in the shortest time possible.

• Maintain clear and comprehensive records of support ticket dialogues using the Happy Fox system.

• Ensure accuracy in customer contact information within the Pipedrive CRM system.

• Consult and collaborate with colleagues in various departments to address customer issues effectively.

• Stay updated on the latest industry trends and maintain technical proficiency through self-study and training courses.

• Source technical materials beneficial for both internal and external stakeholders and circulate them through the KOREC Knowledge Base.

• Contribute to the creation of user guides, training documents, and associated videos to enhance customer understanding.

• Conduct hardware and software diagnostic tests, troubleshooting issues effectively.

• Assist in the development and compilation of training materials and data.

• Undertake additional duties and tasks as required, contributing to the overall success of the team.

• Adhere to Health and Safety regulations to safeguard the interests of the business, our people, and customers.

Qualifications

• Any Site Engineering, Topographic Survey, or GIS experience and/or related educational qualifications.

Why Join Us

At KOREC we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity, and respect for all.

• Competitive basic salary +performance based incentives

• Company car and fuel card for enhanced mobility

• Tailored Induction & On-Going Training and Development

• 23 Days Holiday (plus bank holidays & service-related leave increases up to 30 days)

• Pension Scheme, Simply Healthcare plan, and Life Insurance for financial security

• Generous Employee Benefits Package including Perk box Benefits, Corporate Gym, Cycle to Work Scheme, Virgin Media discounts & Technology Purchase Scheme

• Employee Assistance Programme & Mental Wellbeing Resources Platform

• Investors in People Accredited & Investors in Wellbeing Accre