General Merchandise Manager/Supervisor

Come make your difference in communities across Canada, where authenticity, trust, and making connections are valued – as we shape the future of Canadian retail, together.

Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Wholesale Club, we succeed through collaboration and commitment, setting a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important:

Reporting to the Store Manager, the Assistant Store Manager will provide excellent customer service and demonstrate leadership by managing employees and planning effectively.

What you'll do:

1. Provide efficient and courteous customer service, acting as a role model.
2. Resolve customer complaints effectively according to guidelines.
3. Lead by providing positive resolutions to customer and team concerns.
4. Encourage employees to take ownership of their performance and development, with regular follow-up.
5. Communicate with internal colleagues to improve business results.
6. Coordinate with buyers on inventory needs and supervise merchandising efforts.
7. Promote sales of equipment and services through personalized advice and consultation.
8. Manage inventory materials and stock levels.
9. Plan and execute store events successfully.
10. Recruit and evaluate candidates to meet staffing objectives.
11. Schedule staff efficiently to enhance productivity and profitability.
12. Train staff continuously to meet company standards.
13. Implement security and safety programs to protect assets and ensure safety.
14. Pursue succession planning for employee development.
15. Ensure staff are aware of safety and emergency procedures.
16. Support store operations, policies, and procedures.
17. Promote a workplace of inclusiveness and belonging.

What you bring:

1. Strong communication and presentation skills for instructing individuals and groups.
2. Ability to develop and maintain client relationships.
3. Ability to work in a fast-paced environment.
4. Adherence to health and safety regulations.
5. Commitment to achieving meaningful results.
6. Alignment with our values and understanding of our mission.
7. Attention to detail and effective verbal and written communication skills.
8. Ability to work independently.

We are committed to sustainability and social impact, focusing on environment, sourcing, and community. Our CORE Values—Care, Ownership, Respect, and Excellence—guide our decisions and are embodied in our Blue Culture. We offer progressive careers, comprehensive training, flexibility, and competitive benefits, making us one of Canada's top employers.

If you're unsure whether your experience matches all requirements, we encourage you to apply. We value diverse perspectives and experiences to enrich our team.

We prioritize diversity, equity, and inclusion, creating accessible environments for colleagues, candidates, and customers. Accommodation requests due to disabilities can be made at any employment stage.

Please Note

Candidates aged 18 or older must complete a criminal background check, with details provided during the application process.

Hiring Range / Échelle salariale à l’embauche : $49,000.00 - $75,000.00 per year. Compensation may vary based on experience, knowledge, and geographic location.