GENERAL MERCHANDISE DEPARTMENT MANAGER

Walmart Canada; Penticton; On-site; CAD 40,000 - 52,000; Full time

Job summary

Walmart Canada in Penticton is seeking a General Merchandise Department Manager to lead a team in delivering an exceptional shopping experience. The role focuses on stocking, organizing, and ensuring merchandise availability while maintaining a safe, high-energy store environment.

You will supervise associates, coordinate coverage, coach staff, and uphold safety and presentation standards to drive results and customer satisfaction.

Qualifications

• Must be 16 years or older.
• Ability to work evenings, weekends, and holidays as required.
• Occasional lifting up to 50 lbs.
• Experience supervising and coaching a team is a plus.

Responsibilities

• Lead and support associates to deliver strong execution and customer service.
• Oversee daily merchandising, availability, pricing, and display standards.
• Schedule associates and manage breaks to ensure coverage.
• Provide training and feedback to staff to improve performance.
• Maintain safety, cleanliness, and compliance across the store.

Skills

Customer service

Leadership

Coaching

Scheduling

Safety compliance

Job description

Position Summary...

The General Merchandise Department Manager at Walmart plays a key leadership role in delivering a great customer experience by keeping the sales floor stocked, organized, and ready for business. This role leads and supports associates in completing handheld tasks, maintaining merchandise standards, and assisting customers with their shopping needs. By actively planning and prioritizing work based on workload and customer traffic, the Department Manager drives strong execution, teamwork, and results—while ensuring a safe, clean, and high energy store environment.

What You'll Do

Deliver An Excellent Customer Experience

Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase decisions, and resolving concerns or referring them as appropriate.

Execute Daily Merchandising and Availability Tasks

Delegates, supports, and follows up on the completion of Customer Availability Process tasks, including section work, capping bins, and stocking picks.

Price Changes, Features, and Modular Execution

Delegates, supports, and follows up on the completion of price changes, feature sets, and modulars within assigned areas to maintain merchandise accuracy and presentation standards.

Sales Floor Coverage and Recovery

Assigns associates to support coverage as needed across the sales floor and provides support with recovery and zoning activities to keep the store customer-ready.

Associate Scheduling and Break Coverage

Ensures associate breaks are taken in accordance with coverage requirements to support smooth operations.

Associate Training and Coaching

Provides training, coaching, and ongoing feedback to associates to support performance, development, and engagement.

Safety, Cleanliness, and Compliance

Maintains a safe, clean, and hazard-free work environment by following Company policies and procedures, completing safety sweep logs, and ensuring displays and fixtures are secure and free of debris.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

• Energetic, Fast-Paced Environment
  Thrive in a dynamic setting where every day brings something new.
• Appreciation for Your Efforts
  Your contributions are recognized and valued.
• Career Growth Opportunities
  Build your skills and advance your career with us.
• Meaningful Impact
  Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $20.00.

Le taux horaire minimum pour ce poste débute à 20.00.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

275 GREEN AVE W, PENTICTON, BC V2A 7J2, Canada

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