General Manager | Yorkdale Nissan

DAG | Downtown AutoGroup; Toronto; On-site; CAD 135,000 - 165,000; Full time

Benefits offered by this job

Performance-Driven Culture

Career Growth

Community

Competitive Pay

Comprehensive Benefits

Professional Development

Modern Facility

Rich Legacy

Job summary

Yorkdale Nissan seeks an accomplished General Manager to lead the dealership, drive profitability, and foster a guest‑centric culture in a fast‑paced market. You will inspire a high‑performing team, shape strategy, and optimize operations across sales, service, and parts.

Ideal candidates bring proven GM experience in auto retail, strong leadership and data‑driven decision making, and a track record of elevating CSI scores while growing market share in Toronto.

Qualifications

• Proven experience as a General Sales Manager in a dealership with a proven track record of meeting and exceeding performance metrics while achieving leading CSI scores
• Bachelor’s degree in business/management or related field is preferred

Responsibilities

• Lead, mentor, and develop a team of sales, service, finance, and administrative professionals.
• Oversee all dealership operations to maximize profitability and guest experience.
• Drive vehicle sales volume, profit, and customer satisfaction targets.
• Develop and implement innovative sales strategies to grow market share in Toronto.
• Oversee daily operations across sales, service, parts, and financing for efficiency.
• Ensure compliance with regulatory and brand standards while maintaining safety.
• Collaborate with marketing to attract new guests and retain loyal customers.

Skills

Leadership

Sales leadership

Strategic thinking

Data-driven decisions

Communication

Interpersonal skills

MS Office

Education

Bachelor's degree in business/management

Tools

Dealership management software

Microsoft Office Suite

Job description

General Manager - Elevate Your Career at Yorkdale Nissan!

Are you a dynamic sales leader ready to make a BIG impact? Are you an experienced General Manager driven by a passion for delivering exceptional Guest experiences? If you are a visionary leader who thrives in a fast-paced environment and can inspire a high-performing team, this is the perfect opportunity for you. This is your chance to lead Yorkdale Nissan, formerly Avenue Nissan at our new Triple A location! We have built a facilty to compete at the highest levels and the location is absolutely one of the best in Ontario Our vision at Yorkdale Nissan is to create lifetime Guests, not just one-time customers. To do that, we need someone extraordinary. Someone who embodies our "You are what drives us" attitude. If that resonates with you, we want YOU to lead our team to new heights in Toronto!

Why we need you

As the General Manager at Yorkdale Nissan, you will be responsible for overseeing all dealership operations, driving profitability, and fostering a culture of customer-centric excellence. Your strategic vision and strong data-driven decision-making skills will help set the direction that maximizes value for our Guests. You have strong leadership skills, are a strategic thinker, and have a deep understanding of the automotive market. If you are a visionary leader who thrives in a fast-paced environment and can inspire a high-performing team, this is the perfect opportunity for you.

Here’s What You’ll Be Doing

You'll be responsible for leading, coaching, and motivating a team of Sales & Service Team professionals, fostering a culture of continuous improvement and employee engagement. This role is ideal for an ambitious leader with a passion for the automotive industry, a knack for business strategy, and a proven track record in sales and operations management

Responsibilities

• Leadership & Management:
• Lead, mentor, and develop a team of sales, service, finance, and administrative professionals, ensuring alignment with the DAG’s vision and objectives.
• Foster a high-performance culture by setting clear goals, providing regular feedback, and ensuring accountability at all levels of the organization.
• Drive a customer-first approach across all departments to ensure a consistently positive experience for every client.
• Sales Strategy & Performance:
• Oversee all aspects of vehicle sales (new and pre-owned) to achieve volume, profit, and customer satisfaction targets.
• Develop and implement innovative sales strategies to increase market share and maintain Yorkdale Nissan’s competitive edge in the Toronto market.
• Monitor sales performance and profitability, providing strategic direction to improve sales efficiency, customer retention, and growth.
• Operational Excellence:
• Oversee all day-to-day operations, including sales, service, parts, and financing, ensuring smooth and efficient processes.
• Implement best practices in inventory management, sales forecasting, and pricing strategies to maximize profitability.
• Ensure compliance with all regulatory and brand requirements while maintaining the highest standards of dealership operations.
• Customer Service & Satisfaction:
• Champion a customer-focused culture by continuously enhancing Yorkdale Nissan’s sales and service processes.
• Analyze customer feedback and market trends to identify opportunities for improvement, driving initiatives to exceed customer expectations.
• Collaborate with the marketing team to develop campaigns and promotions that attract new customers and retain loyal clients.
• Financial Management:
• Take full ownership of the dealership’s financial performance, including budgeting, forecasting, and financial reporting.
• Monitor expenses, control costs, and implement strategies to improve profitability across all departments.
• Develop and manage relationships with financial institutions, manufacturers, and key business partners to support dealership growth and stability.
• Team Building & Development:
• Recruit, train, and retain top talent across all departments, ensuring the dealership has the right team to achieve its goals.
• Create and promote a positive work environment that fosters teamwork, professional development, and employee satisfaction.
• Conduct regular performance reviews and provide development opportunities to help team members advance in their careers.
• Compliance & Safety:
• Ensure the dealership operates in compliance with all relevant laws, regulations, and industry standards.
• Implement and enforce safety protocols to provide a safe working environment for employees and customers.

You Need These Qualifications

• Experience: Proven experience as a General Sales Manager in a dealership with a proven track record of meeting and exceeding performance metrics while achieving leading CSI scores
• Skills:
  • Strong leadership, organizational, communication, and interpersonal skills.
  • Proven ability to drive sales and manage a team effectively.
  • Ability to develop and implement effective sales strategies.
  • Exceptional communication, negotiation, and customer service skills.
  • Proficiency in dealership management software and Microsoft Office Suite.
• Knowledge:
  • In-depth understanding of automotive sales processes, inventory management, market trends, customer preferences, and department profitability.
  • Understand the importance of providing an exceptional customer experience to both internal and external customers.
  • Ability to analyze financial data and performance metrics effectively

It would be nice if you

• Have a Bachelor’s degree in business, management, or a related field
• Knowledge of local market conditions, industry trends, and competitor activity.
• Have previous experience working with Nissan

These responsibilities are subject to change due to market and business conditions. As an General Manager at Yorkdale Nissan, you are expected to adapt to new roles if changes occur.

What We Offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at a AAA location
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in Toronto.

The expected compensation range for this role starting at 150,000 and up per year

This is an in-person role. Yorkdale Nissan and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at [e-mail]. Yorkdale Nissan and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. Join us at Downtown AutoGroup in revolutionizing the automotive service experience! All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.