General Manager Whitehorse - Relocation package available

STAPLES Canada; Canada; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

Competitive PTO; Personal Days

RRSP/DPSP program

Performance bonus

Learning & Development programs

Job summary

Staples Canada is seeking a dynamic General Manager to lead our retail operations team and drive excellence in customer experience. You will champion our selling model, inspire a customer-first mentality, and foster continuous improvement across store operations.

Lead by example, manage scheduling and coaching, and drive strategies to achieve business targets while developing talent and maintaining a strong store culture focused on customer satisfaction.

Qualifications

• 3–5 years of experience in a retail management role, preferably as a General Manager.
• Proven ability to meet sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization and organization.

Responsibilities

• Drive operational and sales excellence by modeling our selling culture and upholding brand standards.
• Provide daily floor leadership, inspiring and empowering your team to deliver exceptional customer service.

Skills

Leadership

Communication

People management

Job description

Some of what you will do

We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

Specifically, you will

• Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
• Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
• Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
• Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
• Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
• People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
• Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
• Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

Some of what you need

• 3-5 years of experience in a retail management role. Preferably as a General Manager.
• Proven experience with achieving sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Excellent communication and interpersonal skills, people are inspired by your communication.
• Experience in coaching, developing talent, and managing teams.

Some of what you will get

• Associate discount
• Health and dental benefits
• Competitive PTO; Personal Days
• RRSP/DPSP program
• Performance bonus
• Learning & Development programs

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