General Manager, Stoney Creek Ontario

Harbr Human Resources; Hamilton; On-site; CAD 85,000; Full time

Job summary

A well-established organization in Hamilton is seeking a General Manager, Operations to lead business operations and administrative functions. This strategic role involves driving operational excellence, team development, and client satisfaction. The successful candidate will oversee all operations, manage budgets, and ensure compliance with industry standards while contributing to business growth and organizational effectiveness.

Qualifications

• 8–10 years of progressive operational leadership experience.
• Minimum 3 years in a senior leadership role within a mid-to-large-size organization.

Responsibilities

• Oversee all business operations, including sales, service, logistics.
• Build and maintain a high-performing team through coaching.
• Serve as a primary escalation point for internal and external stakeholders.

Skills

Leadership

Communication

Conflict Resolution

Financial Acumen

Education

Bachelor's degree

Tools

Microsoft Office

Job description

General Manager, Operations (Confidential Employer)

Job Type : Full-time

Industry : Industrial / Manufacturing / B2B Services

Salary : $85,000

Overview :

A well-established and growth-oriented organization is seeking a General Manager, Operations to lead its business operations and administrative functions. This strategic leadership role is ideal for a seasoned operations professional ready to contribute to business growth, team development, and client satisfaction in a dynamic, specialized industry. Reporting directly to the President, the General Manager plays a key role in achieving strategic goals, driving operational excellence, and enhancing organizational effectiveness.

Key Responsibilities :

Operational and Strategic Leadership

• Oversee all business operations, including sales, service, logistics, and compliance with product and industry standards.
• Lead strategic planning, performance management, and the implementation of business improvement initiatives.
• Develop and manage operational budgets, monitor key performance indicators, and ensure achievement of financial targets.

Team Management and Development

• Build and maintain a high-performing team through coaching, mentorship, and performance management.
• Promote a culture of continuous learning, accountability, and innovation.
• Align team structures and resources with organizational needs and strategic goals.

Client & Stakeholder Engagement

• Serve as a primary escalation point for internal and external stakeholders.
• Support the expansion of services and client relationships alongside the President.
• Ensure fulfillment of contractual agreements and client satisfaction.

Financial and Resource Oversight

• Hold full P&L accountability for programs and services.
• Drive productivity, resource utilization, and cost-control initiatives.
• Contribute to the development of contingency and business recovery plans.

Qualifications :

• Bachelor's degree or equivalent experience; advanced certifications an asset.
• 8–10 years of progressive operational leadership experience.
• Minimum 3 years in a senior leadership role within a mid-to-large-size organization.
• Demonstrated track record of driving business growth and operational improvements.
• Exceptional leadership, communication, and conflict-resolution skills.
• Comfortable managing multiple priorities in a fast-paced environment.
• Strong financial acumen with experience in budgeting and resource management.
• Proficient in Microsoft Office; experience with industry-specific tools and standards is a plus.
• Ability to travel locally as required.
• Satisfactory criminal record check required (credit check may also apply).

Why Join Us?

This is an opportunity to join a forward-thinking organization with a positive and professional culture. You’ll play a vital role in shaping the future of the business, leading a capable team, and contributing to meaningful organizational impact.

Qualified candidates may submit their resume to

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