General Manager (RN / RPN) preferred

Chartwell Retirement Residences; Kamloops; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in Retirement Living seeks a General Manager to lead operations and enhance the customer experience at their residence. The ideal candidate will drive results through effective leadership and team development while ensuring service excellence aligned with the company's values and mission.

Qualifications

• Minimum of 3-5 years’ experience in a leadership role.
• Experience in the LTC sector, Retirement Living, Hospitality, or related field.
• Very strong communication skills.

Responsibilities

• Lead an interdisciplinary team and manage talent.
• Drive results focused on financial and customer service outcomes.
• Ensure commitment to service excellence aligned with company values.

Skills

Leadership

Communication

Decision-making

Problem-solving

Budget management

Job description

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Note : Full-service Long-Term Care (LTC) site

Our General Managers are accountable to :

Manage Talent :

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
• Build a strong team : sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees : coaches and manages performance.

Drive Results :

• Expect personal accountability
• Recognize and rewards results
• Ensure focus on our 4 key results : Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence :

• Lead culture;

Ensure Commitment to Service Excellence :

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess :

• Experience in the LTC (Long-Term Care) sector, Retirement Living, Hospitality, or a related field.
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.